Manager Fraud Operations (Check Fraud Claims)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$68,640 - $112,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Manager of Fraud Operations (Check Fraud Claims) leads a small number of specialized Fraud professionals performing complex work or a group of Fraud professionals within a unit, and provides guidance, leadership, coaching and development to ensure operational results/ project initiative objectives are achieved for the overall group.  This role provides a second level of oversight and approval to all investigative recovery functions.

This is a Remote career opportunity however, must be willing to attend in person quarterly meetings at one of the two following locations:

Mount Laurel, New Jersey
or

Greenville, South Carolina

Schedule

Monday-Friday

8:00am to 5:00pm EST

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Oversees a large team/multiple small teams completing processes/transactions/activities characterized by single to multiple step transactions limited systems and jurisdictions, higher volumes and/or medium to high complexity

• Advanced knowledge of the business and operational functions supported

• Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps

• Work focus time horizon is generally medium term with moderate focus on strategic planning

• Oversees management of team requiring workforce to decision on acceptable level of risk-Low to Moderate risk potential (loss/reputational) for functional area

• Acts as a team escalation contact for issues raised from other internal groups, partners and/or customers

• Involves regular contact with cross-functional teams across TD or external contacts or customers

Education & Experience:

• High School diploma required; Undergraduate degree preferred

• 5+ years relevant  experience

• 3+ years people management experience

• Proficient knowledge of the business goals/objectives  being supported and the full suite of policies, programs, processes  and systems 

• Knowledge of current and emerging trends

• Ability to contribute to strategic direction of the function and provide advice to senior leadership

• Ability to establish goals and objectives that support the strategic plan

• Knowledge of risk management environment, standards and regulations

• Ability to implement and evaluate program/project activities to ensure completion

• Skilled in using software tools, methods and techniques

• Skilled in preparing and managing budgets and resource allocation 

• Skilled in mentoring, coaching and performance management

• Ability to exercise sound judgement in making decisions

• Ability to communicate effectively in both oral and written form

• Ability to work collaboratively and build relationships

• Skilled in using computer applications including MS Office

• Ability to analyze, organize and prioritize work while meeting multiple deadlines

• Ability to work successfully as a member of a team and independently

• Ability to handle confidential information with discretion

Customer Accountabilities:

• Manages a group of Fraud professionals providing operational support to partners

• Manages team during operational special initiatives like on-boarding, QA etc.

• Acts as key lia