Manager, Business Architecture & Integration

About Us: 

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your Day to Day: 

Job Summary 

IHG is looking for a Manager, Business Architecture & Integration to leverage and deliver new functionality introduced by the Hotel, Owner & Commercial (HOC) product towers, by designing business processes for our colleagues and by driving enhancements throughout the ecosystem which will further enable new capabilities for IHG and our guests.    

Essential Duties and Responsibilities  

• Leverage the vision and future capability needs of the commercial teams to design business processes and technology roadmaps to drive the delivery of new functionality to the business and the market. 
• Develop business process maps, system flows, and features to drive enhancements for capability enablement initiatives, identifying system content, business rules, standards and workflows.
• Develop presentations and storyboards for new and upcoming functionality to be delivered to the business, in order to gain understanding and support from senior management, ecosystem teams, strategic commercial teams and delivery and implementation teams.
• Work closely with Commercial & Technology and Marketing teams to ensure integrated and aligned ecosystem roadmaps are in place to deliver new functionality and capabilities to the business and market.
• Work closely with various product and development teams to ensure the design of functionality aligns to the business needs and strategic vision.
• Work closely with the Change Management, Implementation, Training and Communications teams to ensure they are properly prepared to deliver training and information on new functionality and changes in business process to our hotel-based and corporate colleagues.

What We Need From You: 

Education 

Bachelor's or Masters’ degree in Hotel Management, Business Administration, Information Systems, Audit or Finance, Logistics, Strategy or a relevant field of work or an equivalent combination of education and work-related experienced. 

Experience 

7+ years progressive work-related experience with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as significant experience leading teams and/or significant complex projects. Process improvement and design, hotel operations, channel distribution, project management, and/or product management experience is strongly preferred.  

Technical Skills and Knowledge 

• Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation, along with the ability to facilitate large cross-functional sessions with a goal of developing actionable recommendations in a timely manner.
• Demonstrate product management experience in detailed product development discovery, feature writing and documentation, and design work preferred.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to corporate clients, senior management, and potentially hotel colleagues. 
• Demonstrated strong inter-personal skills, with the ability to develop lasting business relationships across various business and technical disciplines.
• Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, and industry consultants. 
• Demonstrated knowledge of hotel industry reflecting the customer experience lifecycle (shopping and booking through ongoing customer relationship management) and corporate function operations and initiatives relevant to hospitality (revenue management, loyalty, marketing, finance, legal, channel distribution). Experience with a franchise organization is preferred.
• Demonstrated strategic thinking skills that can relate micro level project events to macro level corporate strategy. Knowledge and ability to understand da