Sr. Software Engineer, DevOps

About AKASA

At AKASA, our mission is to build the future of healthcare with AI. As the preeminent provider of generative AI solutions for the healthcare revenue cycle, we are solving the biggest challenges facing our customers’ financial infrastructure. We have raised more than $205M in funding from investors such as Andreessen Horowitz, BOND, and Costanoa Ventures.

This is one of the most exciting times to join AKASA. Bookings for our new product suite have grown 10x since launching in Q3 of 2024, and we are just getting started. Our customer base represents more than $120B+ in net patient revenue and includes the most innovative health systems in the country, like Stanford, Johns Hopkins, and Cleveland Clinic.

Some of our most recent recognitions include being named one of the fastest-growing GenAI startups to watch by AIM Research and an “AI Revenue Cycle Leader” by Black Book in 17 out of 18 categories. Our CEO was ranked among the “Top 50 Healthcare Technology CEOs” by the Healthcare Technology Report, and we have been certified as a “Great Place to Work” for the past five years in a row, just to name a few.

Come join us - everyone is welcome. As an inclusive workplace, we are committed to building an environment where AKASAns are comfortable bringing their authentic selves to work.  

About the Role

As a Sr. Infrastructure Engineer at AKASA, you’ll work closely with our Infrastructure and Platform teams to manage, improve, and scale the systems that power our products. Your focus will be on ensuring our infrastructure is reliable, observable, and easy to operate — with an emphasis on automation, operational excellence, and cross-functional collaboration.

You’ll help build and maintain the foundational infrastructure that supports our SaaS applications, including Kubernetes, Terraform-managed cloud resources, and GitHub-based CI/CD pipelines. While incident response is part of the role, the primary focus is on proactive improvements: reducing operational toil, improving visibility into system behavior, and enabling product teams to move fast with confidence.

You’ll also contribute to monitoring and observability efforts, ensuring our systems are well-instrumented and that we can detect issues before they impact customers. You'll collaborate with software engineers to embed reliability best practices across the development lifecycle.

This role is ideal for someone who enjoys a balance of hands-on engineering, systems design, automation, and technical mentorship.

The AKASA office is located in South San Francisco. While we support remote work on a variety of teams, we have a strong Bay Area presence across the company. The local R&D teams come into the office every Wednesday for co-working days, which this role will be expected to attend.

What You'll Do

• Infrastructure Management: Build, manage, and optimize infrastructure using Terraform, GitHub CI/CD, and Kubernetes.

• Monitoring & Observability: Create visualizations and alerts that provide actionable insights using tools like Grafana, Prometheus/Mimir, OpenSearch, and Sentry.

• Automation & Reliability: Identify manual or error-prone processes and replace them with automated, repeatable systems.

• Production Troubleshooting: Diagnose and resolve production issues across application and infrastructure layers.

• Documentation: Capture knowledge in runbooks, setup guides, and architecture diagrams to support operational maturity.

• Collaboration: Partner with engineers across teams to drive adoption of DevOps and infrastructure best practices.

• Scalability Planning: Help scale infrastructure and monitoring systems to meet growing demands.

• Incident Participation: Participate in an on-call rotation and support incident response processes as needed.

Skills & Qualifications

• Observability: Experience with metrics, logs, and traces using tools such as Grafana, Prometheus/Mimir, OpenSearch, Sentry, or similar.

• Infrastructure as Code: Proficient with Terraform, Kubernetes, and containerization tools.

• Programming Skills: 5+ years of experience with Python, Go, Java, or a comparable language.

• Linux Systems: Comfortable working with Linux-based environments and writing shell scripts.

• Communication: Strong collaboration skills with a focus on asynchronous, written communication.

• Documen