Medical Call Center Representative

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

A Medical Call Center Representative serves as the first point of contact for patients, providing information, scheduling appointments, and addressing inquiries. They play a crucial role in ensuring efficient and patient-centered communication within the healthcare system.

• Answer incoming calls from patients and provide information, assistance, and support.
• Schedule patient appointments and coordinate with healthcare providers and clinical staff.
• Verify patient demographic and insurance information.
• Document patient interactions, inquiries, and appointment details accurately.
• Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.
• Handle patient complaints and concerns professionally and empathetically.
• Provide basic medical information and directions to patients as appropriate.
• Collaborate with clinical and administrative teams to resolve patient issues.

Education and Wok Experience

• Strong communication and interpersonal skills.
• Proficiency in using call center software and electronic health record (EHR) systems.
• Knowledge of medical terminology and basic healthcare processes.
• Empathy, patience, and a customer-centric approach to patient care.
• Strong attention to detail and analytical skills.
• Knowledge of healthcare compliance and regulations, including HIPAA.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in medical billing and coding, typically 1-2 years, depending on the complexity of the role.

Pay Range - From $21.00 per hour to $23.00 per hou