Associate Analyst Systems - Platform Infrastructure

Job Summary

The Associate System Analyst is an entry‑level to early‑career role within Platform Services, focused on learning, executing, and supporting day‑to‑day platform operations under guidance. This role contributes to the reliability, performance, and security of Supply Chain Technology platforms across development, test, and production environments by following documented procedures, responding to alerts and tickets, and supporting environment readiness activities.

Job Description

The Associate System Analyst is expected to build foundational technical skills, operational judgment, and platform context while progressively increasing autonomy. Success in this role is measured by reliability of execution, ability to learn and apply standards, quality of documentation, and effective escalation when issues exceed defined scope.

Team / Reporting

This role sits within Platform Services and works closely with System Analysts, Senior System Analysts, and Lead System Analysts. The Associate System Analyst receives day‑to‑day direction and coaching from more senior team members and supports platform initiatives led by the Platform Services Manager.

Key Responsibilities

1) Platform Operations & Environment Readiness

• Execute defined operational tasks for assigned systems and services following documented runbooks and standards.
• Perform system updates, basic configuration changes, and routine maintenance under guidance.
• Prepare environments for application deployments by completing readiness checklists and validating pre‑defined criteria.
• Identify issues or deviations from standards and escalate with appropriate context.

2) Incident Response & Operational Support

• Respond to alerts, incidents, and service requests during assigned support windows.
• Follow standard troubleshooting procedures to diagnose common issues and apply approved fixes.
• Escalate incidents promptly when impact, complexity, or risk exceeds defined thresholds.
• Participate in post‑incident reviews to learn root‑cause analysis practices and corrective actions.

3) Monitoring & Observability

• Use existing monitoring dashboards and alerting tools to assess system health.
• Validate alerts, gather logs and evidence, and support triage activities.
• Contribute observations that help improve alert quality and reduce noise over time.

4) Automation & Tooling Support

• Run and maintain existing automation scripts and scheduled jobs.
• Assist with testing or validating automation developed by senior analysts.
• Learn scripting fundamentals (PowerShell, Python, Bash) and apply them to simple, well‑defined tasks.

5) Documentation & Knowledge Management

• Contribute to runbooks, knowledge base articles, and operational checklists.
• Document steps taken during incidents, changes, and maintenance activities.
• Ensure documentation is accurate, reusable, and aligned with established standards.

6) Cross‑Team Collaboration

• Work with application, infrastructure, and security teams as assigned.
• Communicate status, findings, and blockers clearly and professionally.
• Follow established escalation paths and change coordination processes.

7) Learning & Professional Development

• Actively build foundational knowledge of supported platforms, tools, and operational practices.
• Complete required training and pursue recommended learning paths.
• Seek feedback and apply guidance from peers and mentors to improve execution and judgment.

Required Qualifications

Education

• Bachelor’s degree in computer science, information systems, or a related field, or equivalent practical experience.

Work Experience

• 1–2 years of experience in systems administration, IT operations, application support, or a related technical role.
• Exposure to Windows or Linux operating systems in an enterprise or academic environment.

Knowledge / Skills / Abilities

• Foundational understanding of operating system concepts (Windows/Linux), virtualization, and basic networking.
• Ability to follow documented procedures, checklists, and standards with attention to detail.
• Basic familiarity with monitoring or ticketing tools (e.g., LogicMonitor, Splunk, AppDynamics, ServiceNow).
• Introductory scripting or automation experience (PowerShell, Python, Bash) or strong willingness to learn.
• Strong analytical skills and curiosity to understand how systems work and fail.
• Clear written and verbal communication skills; able to provide concise updates and effective escalations.