2023 0030 Engineering Support Client Deployment Services NS THU 27 Apr

Deadline Date: 27th April 2023

Requirement Title: Engineering Support ‐ Client Deployment Services

Location: Lago Patria Naples and Grazzanise ‐ Italy

Full time on-site: Yes

NATO Grade: A/ 173,500

Required Start Date: 29th May 2023

End Contract Date: 31st July 2023

Required Security Clearance: NATO SECRET

1. PURPOSE

The statement of work describes the work to be contracted for software and work position deployment
services, which will be executed by a contractor under the NATO Communications and Information Agency
(referred to as NCI Agency or “the Purchaser” hereafter) technical guidance and oversight.

2. BACKGROUND

The NCI Agency executes various projects, which deliver large quantity of new end user equipment
consisting of laptop and workstation kits (detailed kit description is described in section 12 below). This
new equipment needs to undergo through additional steps of unpacking, installing a defined image,
installation of the equipment at the user’s desk and successful connection to the respective network.

3. SCOPE OF WORK

The work consists of five distinct work packages:

1. Local logistical support (i.e. removing devices from delivery pallets and placing into temporary
local storage, assisting with asset and configuration management activities)
2. Deployment of client device baseline, provided by the Purchaser
3. Assembly of end user equipment at user’s desk
4. Configuration, testing and connection of the device to the network
5. Removal of previous workstations and peripherals from the desk, sanitizing classified items, and
supporting local logistics

3.1. LOCAL LOGISTICAL SUPPORT

The Contractor shall perform at a minimum the following activities:
A) Breaking down of pallets and relocation of devices to be placed into temporary storage
B) Assistance with asset and configuration management activities (i.e. capturing asset details,
recording these and passing these onto CSU staff, in accordance with local guidance). PLEASE
NOTE ‐ Asset tagging of workstations/laptops will be completed by NCIA Supply Chain (CSSC) prior
to delivery to the local CSU site.

3.2. DEPLOYMENT OF CLIENT DEVICE BASELINE

The contractor shall deploy the provided Client device baseline and only the provided client device
baseline on the laptops and workstations in scope. The contractor shall execute at a minimum the
following activities:
A) The Contractor shall integrate the software packages provided by the NCI Agency
B) The baseline shall contain only the components provided by the NCI Agency and no other
components regardless of their nature (e.g. drivers, settings, applications, scripts, firmware, BIOS)
are permitted.

C) Physical inspection of the hardware items for visible damage (screen broken, etc…) and will not
deploy the baseline in case of any physical damage this is to be immediately reported to the local
CSU staff.
D) Configuration of settings as provided by NCI Agency prior to the deployment of the baseline.
E) Deploy the Client device baseline to the laptops and workstations.
F) Ensure that the deployment for each device has been completed free of any errors or defects and
produce and provide a log/report for each hardware asset.

3.3. ASSEMBLY OF END USER EQUIPMENT AT USER’S DESK

The Contractor(s) shall perform at a minimum the following activities:
A) Unpack and disposal of packaging of all the end user equipment in scope at Joint Force Command
Naples (CSU Naples areas).
B) Assemble the end user equipment following the manufacturers’ guidance and NCI Agency
(specifically CSU staff) direction (e.g. minimum required distance from other equipment, etc.)
using the cables provided with the equipment. The installation will follow NATO EMSEC, physical
security policies and installation standards, this information will be provided by the Agency to the
contractor at least 10 working days prior to arrival onsite.
C) Connect the end user device in a fully functional work position, including existing
workstation/laptop peripheral equipment where applicable (e.g. KVM switches, media
converters, etc.) and cabling (not including printers or label writer devices)
D) Assistance with asset and configuration management activities (i.e. capturing asset details, port
numbers and desk configuration, recording these and passing these onto CSU staff, in accordance
with local guidance).
E) Perform functionality tests showing all the equipment is connected as required (e.g. monitor,
keyboard, mouse, and network LED i