Senior Product Manager

Job Description

Job Summary

Zendesk is a service-first CRM company that builds powerful, customizable software crafted to improve customer relationships. Many of the world’s favorite brands, including Airbnb, Netflix and Samsung leverage our products to engage you as a customer. We lead the industry with beautifully simple software, and you’ve almost certainly interacted with it without knowing it! 

We’re looking for a Senior Product Manager responsible for Triggers and Automations, 2 core services critical to customers automating and simplifying their workflow and operations management.

As Senior Product Manager for Search you’ll…

• Be a subject matter expert in this product area, and understand in depth what both external and internal customers' needs are. 

• Be a strategic leader for this area, setting and articulating a vision and roadmap.

• Lead this area of the product working closely with engineering, design, and user research to craft beautifully simple customer experiences that are performant and scalable.

• Drive the execution of enhancements and new capabilities with your own engineering teams as well as work cross-functionally with other product areas to support their initiatives.

• Collaborate cross-functionally with product marketing, sales, customer success, and our own customer support team to understand what is needed by our users, and effectively partner and enable those teams and our customers for success.   

• Define and gather success metrics and review performance against those. 

Basic Qualifications

• Bachelor’s Degree, with 4 years of Product Management experience under your belt, delivering products that met business goals.

• Your work experience will include customer-focused SaaS, designing and shipping “full-stack” from front-end, to back-end, and APIs.

• A great collaborator that knows that to deliver anything of value is a team effort and likes to dig in with intelligent and passionate engineers to find the best solution to a problem.

• Ability to understand complex systems, and balance appropriate tradeoffs between performance, cost, and user experience.    

• A self-starter with a bias for action who is motivated to solve problems and deliver results with an owner mentality.

• Excellent verbal and written communication skills for varying audiences: customers, engineering, marketing, program management, and executives.

• A curious mind with a passion for learning and continual development of your own and your colleagues’ skills.

• The drive to deeply understand our product, the market, our customers, and when to use the right data to measure success, using analytics tools to aid in decision-making.

Preferred Qualifications: 

• Past experience working with search as a product area.

Fully Flexible: 

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

The US annualized base salary range for this position is $140,000.00-$210,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk