Customer Care Agent

Join Our Team as a Customer Care Agent at Simployer!

At Simployer, we are dedicated to simplifying work-life for our clients by delivering innovative solutions that enhance their everyday business operations. We are currently seeking a dynamic and experienced Customer Care Agents to join our team and help us drive our mission forward.

What We Offer

• Collaborative Culture – Join a supportive, dynamic team dedicated to learning and growth.
• Professional Development – Access opportunities to expand your skills and grow within the organization.
• Competitive Compensation – Enjoy a market-aligned salary and benefits package.
• Real Impact – Make a significant impact on our products, clients, and business.

About the Role

We believe great customer experiences start with empathy, expertise, and smart use of technology. As we grow, we’re adding two new Customer Care Agents, people who love helping others, enjoy solving problems, and are curious about how AI and digital tools can make support smarter and more personal.

You’ll be part of a future-ready support team where people and technology work together to deliver fast, personal, and data-driven care. We’re investing in automation, AI-powered insights, and streamlined workflows to deliver even more value in every interaction.

What You Will Do:

• Deliver timely, professional, and solution-oriented support to Simployer customers across all products, taking full ownership of cases from first contact to resolution.
• Handle a variety of inquiries, including administrative tasks, technical support, invoice questions, and incident reporting through phone, email, and chat.
• Use AI tools and automation in Freshdesk and other platforms to streamline workflows, improve response quality, and spot patterns or trends.
• Contribute to and improve our self-service content and knowledge base, ensuring it’s optimized for AI-driven search and chatbot support.
• Collaborate across teams (Product, Customer Success, and Tech) to share customer insights and help shape smarter, data-informed improvements.
• Continuously explore new AI and digital solutions to make customer care more proactive and efficient.

What You Will Bring to the Team:

You’re someone who is naturally helpful, curious, and comfortable with technology. You enjoy finding smarter ways to solve problems and making complex things easy to understand. With experience in customer support or a contact center, you know how to deliver great service with empathy and clarity.

• Excellent communicator, fluent in Swedish and English (Norwegian a plus).
• Experience from customer support, preferably within SaaS or tech.
• Skilled at managing cases via phone, email, and chat.
• Comfortable using digital tools, automation, and AI-assisted workflows.
• Analytical mindset with a structured approach to problem-solving and documentation.
• Proactive in improving content, systems, and customer experience.

Message from the Hiring Manager:

"Customer Care is changing fast. At Simployer, we’re not just adapting to that change, we’re shaping it. Our mission is simple: to make every customer interaction smarter, faster, and more human.

We’re building a team where curiosity, empathy, and technology work hand in hand. You don’t have to be an AI expert but you should be excited by what’s possible when people and smart tools collaborate. Because that’s exactly where we’re headed.

In this role, you’ll be part of a team that’s not just solving tickets, but solving how we deliver care. You’ll use AI-driven insights, automation, and great communication to turn challenges into improvements for both customers and colleagues.

If you’re someone who thrives on variety, enjoys connecting with people, and loves the idea of improving things one smart idea at a time, I think you’ll fit right in.

Welcome to the next chapter of Customer Care at Simployer, where tech meets heart."

– Tobias Carneteg, Head of Customer Care

Why Join Simployer?

By joining Simployer, you’ll be part of a dynamic, inclusive, and innovative workplace. You’ll have access to unlimited resources and extensive industry experience while working with a variety of exciting products. We’re building something big — join us and be part of a culture that values your growth and success. Together, we’ll change the HR tech game!

Our Hiring Process:

1. Intro Chat: A quick conversation with our recruiter to get to know you and for you to learn abo