Pharmacy Technical Business Analyst

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. 

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

The incumbent will work closely with stakeholders in both business and IT to drive process improvement, streamline pharmacy workflows, and enhance the technology infrastructure that supports the pharmacy’s mission. This position will consist of 80% business-related tasks and 20% IT-related support.

Responsibilities and Qualifications

Key Responsibilities:

Business Analysis 

• Pharmacy Data Integrity Oversight: ensure accuracy and integrity of all pharmacy data.  This includes internal and external data (for example data receive from the PBM).
• Requirements Gathering: Collaborate with pharmacy staff, clinical teams, and business leaders to gather, document, and analyze business requirements for new technology solutions, system upgrades, and process improvements.
• Process Improvement: Identify inefficiencies and opportunities for process optimization within pharmacy operations, recommending and implementing solutions to improve workflows and outcomes.
• Stakeholder Communication: Serve as a liaison between business units and IT teams, ensuring that the technology solutions align with business needs and that the development process is well-understood.
• Reporting & Metrics: Develop key performance indicators (KPIs) and analytics to track the success of technology implementations and identify areas for future improvement.
• Project Management Support: Support the execution of projects by assisting in project planning, timelines, deliverables, and communication across stakeholders.
• User Training & Documentation: Create user manuals, conduct training sessions, and provide post-implementation support to ensure smooth adoption of new technologies or systems within the pharmacy.

IT Support & Integration

• System Configuration: Assist in the configuration of pharmacy technology solutions and ensure they are tailored to meet business needs, collaborating closely with the IT team.
• Technical Support: Provide first-level support for technology-related issues, coordinating with IT teams to troubleshoot and resolve technical problems.
• System Testing & Validation: Participate in user acceptance testing (UAT) to validate new or upgraded pharmacy systems, ensuring they meet both business requirements and technical specifications.
• System Integration: Help integrate pharmacy technologies with other systems, ensuring data flow, interoperability, and smooth functionality across the organization.
• Documentation & Reporting: Assist in maintaining technical documentation, system manuals, and procedures related to pharmacy technology.

Qualifications:

• Education:
  • Bachelor's degree in Business Administration, Healthcare Administration, Information Technology, or a related field.
  • Certification in Business Analysis (e.g., CBAP, CCBA) or IT-related certifications preferred.
• Experience:
  • Minimum of 3 years of experience in a business analyst role, preferably within the healthcare or pharmacy technology space.
  • Experience in pharmacy operations, health IT systems (e.g., pharmacy management software), or healthcare applications is a strong advantage.
  • Familiarity with business process modeling, requirements gathering, and project management methodologies.
  • Knowledge of pharmacy-specific regulations and standards (e.g., HIPAA) is beneficial.

Skills & Abilities:

• Ability to lead meetings and give presentations to both management and staff.
• Ability to an