Customer Relationship Spec. I

Customer Relationship Spec I - OK10DN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

As a Customer Relationship Specialist for our Global Specialty Division, your primary role is to provide service support to our underwriting partners. Your responsibilities will include, but not limited to, reviewing product and LOB specific rules to determine clearance and account set-up of new business submissions, process renewal notices within compliance guidelines and underwriting direction and updating information in various policy issuance systems.

WORK ARRANGEMENTS:  This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Danbury, CT, San Antonio, TX, Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

This position can be filled as a CRS I or II pending on experience.

RESPONSIBILITIES:

Candidate is responsible for completing renewal processes such as:

• Prep renewal files at the OSC Renewal Review step; including all necessary reports before sending to the underwriting team
• Handle renewal notices within compliance guidelines for all products based on underwriting direction.
• Prepare renewal spreadsheets to provide key information about upcoming renewals for underwriters. Use judgment to identify when declinations are necessary based on thorough system search and understanding specific business rules for each product
• Able to complete clearance on broker submissions for new and renewal business.
• Use judgment to identify when declinations are necessary based on thorough system search and understanding specific business rules for each product.
• Enter pertinent information from broker submissions into electronic files for each perspective policy.
• Work with operations team members to complete any underwriter requests.
• Maintain appropriate volume and accuracy standards; use judgment to prioritize established workflows and functions.
• Accountable for training new and existing hires on departmental processes.
• Additional projects as dictated by the business.

QUALIFICATIONS:

• Capable of producing adequate work volumes, resulting in quality product due to strong time management and prioritization skills.
• A team player able to assist others in reaching shared goals and SLA’s
• Able to professionally and effectively communicate amongst all levels of organization.
• Candidate possesses reliability when new business needs arise and is flexible to take on additional responsibility.
• High school graduate or equivalent certification.
• Internet Connectivity Requirements:  we require that  (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite).  (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit Zscaler Speed Test and share your speed test results.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$40,685 - $61,027

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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