Client Onboarding Sr. Analyst - C12 - MIAMI-Hybrid

• Major Job Responsibilities
  • Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients. Our ultimate goal is to exceed our clients’ expectations by constantly innovating to improve the onboarding and account opening processes.
  • Onboard new client relationships and additional members by completing client risk profiles and process relationship updates using Citi onboarding applications
  • Process account opening or maintenance requests in a timely manner
  • Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners
  • Ensure all documentation received is current, accurate and complete.
  • Understand new and existing client’s needs to determine proper requirements in accordance with CPB policies and procedures
  • Partner with KYC QA Team, Account Opening Operations department, and other product partners to ensure efficient and seamless processing and timely response to inquiries
  • Provide the highest level of customer service and teamwork to Banking teams and other internal partners
  • Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible
  • Engage with technology to help to design, build, and test new or updated applications
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
  • Utilize internal systems to properly support CPB clients and perform responsibilities through proficient use of the following Citi Private Bank platform applications such as One Source, In-View, DMS, WINS, etc…)
  • Participate in onboarding related process improvements.

Compliance/documentation/control:

• Thoroughly understand and apply all Citi Private Bank policies and processes, and implement changes as needed. Comply with all policies, regulations, and procedures. Determine that all client requests comply with legal and policy requirements.
• Utilize all available technology to fullest potential for increased productivity and compliance/audit results
• Set up, capture and maintain client information on internal systems.
• Keep bank records updated and accurate. Secure missing documents, investigate and correct errors related to client and Bank records.

Knowledge/Skills Required

• Bilingual - English and Spanish; Portuguese beneficial but not required
• Strong verbal and written communication skills.
• Knowledge of banking, fiduciary, KYC and account opening required.
• Excellent communication and problem resolution skills required.
• Strong background and interest in the fields of operations and compliance
• Interpersonal and team building skills. Ability to establish relationships and partner effectively with various groups including sales, service, operations, compliance, and business risk
• High level of integrity and commitment to maintaining confidentiality with respect to the franchise and the client
• Demonstrate initiative without compromising compliance or confidentiality
• Detail oriented and ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients. Must be able to quickly manage multiple tasks
• Ability to problem solve and analyze data with demonstration of attention to detail
• Proficiency and aptitude in utilizing systems, MS Office/Windows, web based and other desktop applications.  Strong PC skills are needed to effectively manage daily activities with various systems.
• Seeks process improvements and generates new ideas to streamline processes.
• Self-motivated, proactive, and eager to improve existing processes and work well under pressure

Qualifications and Education:

• BA/BS Degree
• Relevant 5-8 years of experience in the financial services industry is preferable

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Job Family Group:

Private Client Coverage

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Job Family:

Client Onboarding

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