Lead Customer Applications Engineer (Drilling Services) - Houston, TX

Would you like to work with cutting-edge drilling technology?

Do you love collaborating with teams to solve complex problems?

Join our growing team

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our team manages the directional drilling and steering of wells to deliver exceptional service to our customers. We innovate using the latest remote multi-technology platforms to push the limits on performance.

Partner with the best 

As a Lead Customer Applications Engineer (Drilling Services), you will be responsible for: 

• Ensure compliance with manage the Job Cycle (MtJC) process
• Work with the assigned Service Delivery Coordinator/Salesperson to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.)
• Perform offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
• Work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
• Design a job program, including risk mitigation plans and contingency plans, that can meet the client’s objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes
• Work with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client’s objective is communicated to the client using the appropriate channels/processes for the respective client
• Accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
• Provide on-demand support in accordance with product portfolio or on-call schedule for job execution
• Compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place
• Work on Field Incidents related to products/services
• Participate in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions
• Ensure timely incident management to enable fast customer issue resolution and cash collection
• Advise on product improvement opportunities for repetitive component/product failures 
• Responsible for providing sales support and product application recommendations
• Product line specific responsibilities as applicable
• Handles special projects as required

Fuel your passion 

To be successful in this role you will have: 

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in oil/gas industry is required).
• 3 years of experience in Technical Support.
• 2 years of experience in a customer facing role
• 3 or more years experience working in the oil/gas industry is required
• 1 or more years experience working in the oil/gas field is required
• Experience with data management programs, such as Power BI or Tableau is a plus not a requirement

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Schedule: Standard office hours Monday - Friday but will need to be flexible for client needs

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep goi