Manager, Pharmacy Operations (Remote)

 Manager, Pharmacy Operations

 

Omnicell has a dynamic opportunity for a Manager, Pharmacy Operations to provide overall management and leadership in the successful achievement of Omnicell’s business objectives for Pharmacy Services product lines, while promoting a high and consistent level of service quality and customer satisfaction.  The Manager works collaboratively with peers and key departments to provide a high level of client support through effective enactment of services, management of operations, personnel development, issue resolution, ROI and adherence to sound business practices.  

 

Responsibilities:

• Provide the departmental leadership and direction necessary to gain and maintain resource depth and maturity to meet the support demands quickly and skillfully.
• Develop onsite services to meet a highly complex, technical and clinical environment that is highly regulated.
• Continuously evaluate processes to ensure customers are meeting standards set forth by governing entities.
• Maintain high levels of client satisfaction by aligning the services organization to provide pro-active customer-focused support emphasizing quality, responsiveness and technical expertise.
• Work closely with internal and external stakeholders to ensure project deliverables are controlled and monitored to guarantee financial (ROI), product and resource contract commitments are met.
• Educate customer concerning production planning best practices including production schedules, batch sizes, inventory management and release testing.
• Manage departmental personnel and related expenses to the anticipated revenue goals and/or organizational objectives.
• Provide necessary consulting services to assist sales and drive compliance with program initiatives.
• Proactively identify and address support situations that could jeopardize client satisfaction by applying equitable and consistent problem-solving techniques.
• Seek opportunities to maximize product and service benefits by re-engineering policies to incorporate key product features and functions.
• Maximize productivity by organizing resources to meet business demands and positioning the appropriate skill sets for maximum problem anticipation and resolution.
• Continually improve the strength of the Pharmacy Services team through effective resource hiring, professional development, and mentoring opportunities.
• Provide clear and consistent direction, timely feedback and active professional counseling to ensure that employees are positioned to meet future career opportunities.
• Work proactively with Sales, Marketing, Engineering, and upper management to identify, communicate, escalate and resolve critical client/project issues in a preemptive and timely manner.
• Set an example of professionalism and commitment to sound business judgment in maintaining a high level of client and employee satisfaction.
• Serve as a key contact for the pharmacy for implementation and provide supportive, positive solutions for infrastructure changes.
• Maintain fiscal responsibility to all business expenses associated with Company-issued credit card.

 

Specialized Knowledge/Skills:

• Excellent organizational skills.
• Strong interpersonal, communications and problem-solving skills.
• Demonstrated ability in the areas of project and implementation management.
• Management skills and strong interpersonal and communication skills with the ability to facilitate team projects.
• Ambitious and tough-minded entrepreneurial spirit
• Positive, professional demeanor and presentation in all internal and client interactions.
• Personal computer skills required including working knowledge of Microsoft Office products.

 

Basic Qualifications:

• Associates degree or Professional Healthcare Certification and 5 years of Healthcare Experience
• Two or more years of directly or indirectly managing people in healthcare implementations
• Two or more years of experience working in a hospital pharmacy environment
• Two or more years of experience with pharmacy automation

 

Preferred Qualifications:

• Bachelor’s Degree
• Two or more years project management experience
• Two or more years’ experience managing remote employees.
• Two or more years’ experience of IV compounding
• Two more years’ experience with sterile environment requirements

 

Working Conditions:

• You can work anywhere in the continental US as long as you are within 30 minutes of a major airport.
• Work in an office or work from home – must have office capabilities.