Program Manager, Customer Success and Selected Global Accounts

Program Manager, Customer Success and Selected Global Accounts

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Business Growth Consultant IV provides global leadership for Customer Success business development initiatives within Strategic Global Accounts and partner-led motions. The role balances strategic design with operational execution, ensuring Customer Success practices are embedded into the SGA operating model and effectively extended through partners.

This position acts as a cross-functional integrator, aligning Sales, Marketing, Channel, and Geo Customer Success teams to improve customer lifetime value (CLV), retention, and expansion—without duplicating ownership of demand generation, GTM strategy, or enterprise BI platforms.

Key Responsibilities

Customer Success & Strategic Accounts

• Lead initiatives to increase Customer Lifetime Value (CLV) for select global strategic accounts.

• Integrate Customer Success practices and value articulation into the SGA operating model, aligned with growth and retention objectives.

• Operationalize the SGA Customer Success Manager (CSM) role, defining clear requirements, processes, success metrics, and engagement expectations.

• Drive consistency and scalability across SGA CS execution through documented operating models and best practices.

Partner-Led Customer Success

• Develop a comprehensive plan and requirements for a Partner-led GreenLake Customer Success model, aligned with existing channel motions.

• Define partner CS engagement expectations, roles, and success measures, focusing on enablement rather than governance-heavy frameworks.

• Support alignment between direct and partner-led Customer Success experiences without assuming channel governance ownership.

• Emphasize channel program design and partner engagement; governance/standards only if explicitly assigned.

Insights & Practice Improvement

• Spearhead Customer Success practice improvements by leveraging Voice of Sales (VoS) insights and existing BI/reporting sources.

• Promote VoS participation and feedback quality across geographies, ensuring insights translate into prioritized, actionable improvements.

• Collaborate with analytics and reporting teams as a consumer and translator of insights, not as an owner of BI platforms or dashboards.

Cross-Functional Collaboration & Enablement

• Collaborate with marketing, sales, and geo/country Customer Success teams to support account-focused communications and opportunity development (excluding Demand Generation ownership).

• Coach and mentor countries to build local business development and Customer Success enablement skills.

• Influence stakeholders across regions and functions without formal authority to drive adoption of standardized Customer Success practices.

Knowledge and Skills

• Advanced expertise in marketing, business development, and customer success strategies.

• Strong understanding of channel go-to-market models (sell-with, sell-through) and partner program design.

• Ability to leverage market research, analytics, measurement, ROI, and forecasting to inform decisions and executive insights.

• Experience linking business development programs and Customer Success initiatives to measurable business outcomes.

• Strong program management and operating model design capabilities.

• CRM familiarity (Salesforce required; Certinia a plus).

• Strategic planning, solution positioning, and consultative selling skills.

• Financial and commercial acumen to manage investments and support growth targets.

• Strong cross-fun