At Brenntag, we value collaboration, integrity, and innovation. In this role, you will have the opportunity to make a tangible impact on our financial processes and contribute to a culture that prioritizes efficiency and strong partnerships.   

The Senior Collections Specialist plays a key role in leading collection operations and ensuring consistent performance across receivable portfolios. This role focuses on managing escalated cases, improving collection efficiency, and supporting doubtful debt provisioning. Through strong leadership and stakeholder management, the position drives operational excellence, improved cash flow, and customer satisfaction. 

Your Role 

• Control and ensure that collection processes are performed in compliance with company policies, procedures, and service level agreements 

• Lead daily collection operations to ensure timely and accurate cash collection and up-to-date AR balances 

• Oversee and manage receivable portfolios, ensuring past-due balances remain within agreed targets 

• Handle complex and escalated customer disputes and payment issues 

• Contribute to and propose improvements to the doubtful debt provisioning process 

• Review and analyze scheduled and ad-hoc financial and performance reports 

• Monitor and drive collection KPIs such as collection rate, past-due accounts, and cycle time 

• Manage stakeholder expectations and ensure high-quality, timely service delivery 

• Ensure compliance with internal controls, company policies, and service levels 

• Drive and support continuous improvement initiatives for increased process efficiency 

• Provide coaching, guidance, and operational direction to team members 

Your Profile 

• Experience in Collections, Accounts Receivable  

• Experience in Accounting 

• Experience in a shared services environment 

• Advanced knowledge of ERP systems and MS Office tools 

• Strong leadership, organizational, and analytical skills 

• Excellent verbal and written communication skills in English 

Our Offer 

• Work in an international environment within a market-leading company

• A real impact on business processes and shaping the growth strategy in Poland

• A high degree of independence, with the freedom to take initiatives and make decisions

• A comprehensive benefits package, including private medical care, life insurance, and a sports card

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team