(BNA) General Manager, Aircraft Fueling

What to expect:

The General Manager of Aircraft Fueling is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. They will drive the operational success and financial performance of your assigned station by ensuring efficient, safe, and compliant fueling operations. Through strong leadership and a focus on accountability, they’ll cultivate a positive team culture that delivers exceptional service, upholds professional standards, and responds effectively to operational challenges.

 

How you will make an impact:

Operational Responsibilities

• Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.
• Reviews data on incoming flights such as scheduled or estimated times of arrival/departure, destinations and down line station stops, to plan operation.
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
• Willingness and ability to work beyond scheduled times due to irregular operations and/or business need.
• Performs periodic inspections on filters, pumps, valves, tanks, pressure controls, metering and gauging equipment, company vehicles.
• Responsible for compliance with Station controls and Internal Audit standards.
• Investigates causes of accidents and recommends safety measures for preventing further occurrences.
• While performing the duties of this job, the employee may regularly work outside, in all weather conditions.

People Leadership Responsibilities

• Sets a positive, accountable example for station team to ensure excellent customer service.
• Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
• Demonstrates a calm, direct demeanor during periods of high volume or irregular operations.
• Provides coaching and direction to the station team to achieve operational goals.
• Maintain strong working relationships with OAL / airport authorities / vendors / union / governmental authorities (FAA/TSA/CBP)/internal divisions.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and ensuring employees successfully complete company's training program.

General Business Acumen Responsibilities

• Manages the station budget, staffing forecasts and resource requirements.
• Ensure through definitive methods that product meets or exceeds quality standards set forth; ensure all work is completed in a timely manner, contributing to an efficient operation, while projecting a professional image
• Monitor local vendor performance including GSE maintenance, janitorial, etc.
• Prepares and submits recommendations designed to improve efficiency of fueling services.

What you will bring:

Required Experience, Qualifications & Skills:

• Proficiency in fueling commercial aircraft
• Minimum 2 years of Fueling or Airport Operations experience
• Strong understanding of ATA Spec 103, NFPA 407
• Ability to manage airport operations independently
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-oriented leadership, and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Strong leadership skills, with the ability to motivate and coach others
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations.
• Must be at least 18 years of age
• Must possess a valid US driver’s license
• Must pass pre-employment color vision