MSU Field Technician - Chattanooga, TN

 

 

SUMMARY

As a vital part of the Technology Services Division and the MSU Department, this position will provide support to the Technology Services Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must possess excellent communication skills to brief managers on installation progress, read blueprints, and follow instructions precisely.
• The MSU Field Technician is responsible for ensuring that all work duties within the Technical Team are coordinated properly and carried out according to established standards.
• Install, diagnose, troubleshoot, repair, and maintain mobile surveillance units, their wiring, and associated system components using basic hand tools (testers, toners, voltmeters, screwdrivers, pliers, etc.) and power tools (drills, cutters, grinders, etc.)
• Conducts site tours of client sites according to client contracts, policy, and procedures.
• Works closely with Management Staff to resolve immediate operational and/or safety concerns and participates in scheduling and operational programs as directed. 
• Provide a detailed report of replacement parts needed for repairs.
• Determine material requirements and installation procedures to ensure the completion of projects.
• Receive work assignments from supervisor, collect tools and materials, and transport materials and tools to work site.
• Maintain a clean work and storage area.
• Comply with and adhere to all applicable policies and procedures. 
• Help facilitate training for other employees where applicable.
• Driver's license requirement and ability or competency in towing trailers as needed.
• Perform other assigned duties.
• Complete assigned work orders
• Assist the Technology Services Division with product demonstration
• Willing to travel for TSD contracts

SUPERVISORY RESPONSIBILITIES

None

COMPETENCY - To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against the standard of excellence. 
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly. 
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolu