Senior Director, Content Risk

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Director, Content Risk to help lead our company's approach to operationalising the enforcement of our community conduct and behavior on the GoFundMe platform. This role will help define the content moderation policies and operations that underpin a safe, inclusive, and prosocial environment, furthering our mission to help people help each other through compassion and generosity. You will lead how we balance expression with safety, especially in a world of fast-growing video, user-generated content, nonhuman agents, and social virality. This is not just about managing content, it's about shaping the norms and systems that define what kind of community we believe will generate the largest prosocial marketplace in the world. 

This is a role for someone who thrives in high intensity environments, embraces innovation, and brings courage of conviction, clarity of communication, and a collaborative spirit. There is a significant opportunity to transform the function, improve efficiency, strengthen content policies, elevate our operations, and further our mission to Help People Help Each Other. You will be responsible for driving strategy, partnering closely with executives, and navigating complex, high-stakes decisions, while ensuring the team feels supported, informed, and empowered.

Trust is at the core of GoFundMe’s business. It drives our growth, shapes our brand, and ensures we always do the right thing for our donors, organizers, and beneficiaries. As we continue to evolve as a marketplace and payments platform, the Content Risk organisation sits at the frontline of protecting our global community against harm, fraud, and abuse.

Candidates considered for this role will be located in Dublin, Ireland. There will be an in-office requirement of 2x a week and some holiday shifts may be required.

The Job

• Strategic Leadership & Risk Governance
  • Operationalise content moderation at scale: Design enforcement frameworks - both human and machine-powered, as well as community-powered-that can rapidly, fairly, and transparently address content that violates our rules or puts users at risk.
  • Respond decisively in high-stakes environments: Lead coordinated responses to emerging crises, viral content, disinformation, and fundraisers that spark media or regulatory attention. On occasion, this may require out of hours work.
  • Build alignment across internal stakeholders: Serve as a senior leader for content risk, acting as an expert advisor to the company on consistent policy understanding and execution across the business.
  • Share international perspectives: Be culturally fluent and globally aware, to design policies and workflows for international markets and diverse communities.
  • Advance prosocial user behavior: Apply a prosocial mindset across GoFundMe, grounding the organisation in the importance of having a thriving, engaged community.
  • Refine content moderation workflows: Ensure operational compliance with relevant content regulation and align with industry best practices, where applicable.
• Operational Excellence, Transparency, & Fairness
  • Oversee and coach teams responsible for reviewing content, assessing potential risks, understanding nuance, and upholding an inclusive prosocial environment. 
  • Improve, track, and communicate handling of escalations, ensuring root-cause analysis and implementation of future mitigations.
  • Guide the design and refinement of workflows across content moderation enforcement, department collaboration, crisis response, and user support.
  • Lead content risk reviews, assessing and mitigating brand exposure with particular attention on gaining and retaining user trust.
• Cross-Functional Collaboration & Communication
  • Serve as a trusted partner to executives, product leaders, international team members, engineering, comms/public affairs, and legal stakeholders.
  • Translate nuanced content and regulatory requirements into clear, accessible explanations for teams without content moderation backgrounds, especially in high-pressure situations.
  • Over-communicate when necessary, preparing leaders with context and framing to advocate effectively on content risk decisions.
• Team Leadership, Culture & Development
  • Lead and scale distributed global content risk teams (currently based in