General Manager, Sip Sip Wok

YOUR MISSION (The Job Description)

Virgin Hotels Las Vegas is seeking a strong General Manager to launch and manage a new exciting concept on the property. The GM is responsible for all aspects of managing a restaurant, creating extraordinary guest dining experience by leading a team of passionate individuals who constantly exceed guest expectations.

As the key member of our restaurant's hospitality staff, the GM must ensure restaurant operates smoothly, with sufficient stock and staff always. The ideal candidate in this position must thrive in a dynamic, fast-paced environment. Strong leadership and personnel management skills should be accompanied by customer service orientation and commitment to exceptional hospitality. The GM pays close attention to all operational details to ensure the comfort, safety and enjoyment of guests and job satisfaction of staff, as well as the financial success of the establishment.

THE NITTY-GRITTY (The Essential Job Duties)

In helping you understand your role, the following is a list of your essential job responsibilities. This list is not all inclusive and you may be asked to perform other job tasks not listed below in the constant quest to provide extraordinary customer service experience for our guests:

• Collaborate with the Virgin Team to develop, define and optimize standard operating and training procedures for the venues.
• Interview, select, train, supervise, counsel, and discipline restaurant team members for the efficient operation of the outlet
• Organize and conduct pre-shift and departmental meetings, communicating pertinent information to the team members such as house count and menu changes
• Schedule and direct team members in their work assignments
• Interact positively with customers, promoting resort facilities and services while developing long-term relationships with internal and external guests
• Resolve problems to the satisfaction of all parties involved
• Maintain communication with all departments to ensure customer service needs are exceeded
• Achieving company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Maintain profitability of outlet to support overall operation. Control payroll and equipment costs (minimizing loss and misuse)
• Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies, and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead
• Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures and take full responsibility for managing and optimizing each venues P&L.
• Issue reports and logs.
• Provide direct service to guests as needed

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over-deliver wherever possible
• Able to change direction and work on multiple project aspects at once. Creatively solve problems
• Enthusiastic, passionate, able to inspire and motivate others
• Comply with all safety and health department procedures, as well as all state and federal liquor laws
• Leadership ability and behavior consistent with Virgin