Medical Assistant/Specialty Clinic (40 hr, Day)

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Medical Assistant/Ortho Tech
Job Summary: Responsible for fabricating, fitting, adjusting and removing mobilization and immobilization devices used in the treatment of a wide variety of neuro-musculoskeletal conditions. Reports to referring physicians for patient care issues and to the Director for administrative and programmatic issues. When acting in the capacity of Practice Assistant, encompasses both administrative support and medical assistant support to their designated specialty clinic. Position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.<br><br>

Job Description:

Essential Responsibilities:

1. Applies, fits, adjusts and removes simple and moderately complex plaster and synthetic braces, casts, splints and assistive devices.
2. Chooses appropriate casting materials considering patient's age, activity level, cognition and ability to perform skin care.
3. Assists physicians in a wide range of sterile and non-sterile clinic and bedside procedures: removal of wires, pins, fixators, dressing or cast changes.
4. Educates other providers both inter and intra departmentally about casting, splinting, traction techniques, and other aspects of orthopedic technology.
5. Trains other providers to carry out or assist with specific procedures.
6. Acts as a resource for staff regarding multiple aspects of orthopedic technology.
7. Instructs patients, families, caregivers or co-workers in the proper care and maintenance of casts, splints and orthopedic appliances and precautions for wear.
8. Trains patients to ambulate using assistive device on even and uneven surfaces.
9. Supports Supervisor with maintenance of equipment, inventory and stocking of supplies.
10. Performs administrative functions such as billing for DME.

Required Qualifications:

1. High School diploma or GED required. Vocational or Technical training in Orthopedic Technology preferred.
2. Certificate 1 Basic Life Support required.
3. 1-3 years related work experience required.
4. Knowledge of the application and adjustment of simple and moderately complex plaster or fiberglass casts, splints and orthotic devices as generally acquired through at least 2 years of related job / technical experience.
5. Knowledge of basic human anatomy and techniques to align fractured bones or position body parts for proper casting; fracture healing and complications; wound healing and complications; principles of aseptic techniques; principles of skin care as generally acquired with 2+ years of related experience.
6. Demonstrated success in providing support or patient care services in a health care setting where strong organizational skills, multi-tasking, confidentiality, and high degree of professionalism were required.
7. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:
Employees in this job must be competent to provid