Strategy & Ops Manager, Marketplace & Demand Ops Enablement

<div class="content-intro"><p>Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.</p></div><p id="p-rc_2b9b9199a976181a-25" data-path-to-node="0"><span class="citation-482 citation-483 citation-484 citation-485 citation-486 citation-end-486">Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer managemen</span><span class="citation-482 citation-483 citation-484 citation-485 citation-end-485">t, we enable and create value for Waymo through scaled and orch</span><span class="citation-482 citation-483 citation-484 citation-end-484">estrated deployment of the Waymo Driver. At Waymo, </span><span class="citation-482 citation-483 citation-end-483">we are dedicated to building a culture that promotes inclusivity and celebration</span><span class="citation-482 citation-end-482">. We value diverse backgrounds, perspectives, and experiences; recognize th</span>at inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.</p> <p data-path-to-node="0">The Demand Operations &amp; Service Quality team drives activation, conversion and retention within local markets via process design, metrics monitoring, issue mitigation, and key preparing demand opportunities. The <strong>Strategy &amp; Operations Manager, Marketplace &amp; Demand Ops Enablement </strong>is the analytical backbone of the Demand Ops team. You are responsible for the health of the marketplace, improving top rider pain points (service quality), and the enablement of our Regional Demand Ops Managers. You will bridge the gap between high-level demand and marketplace data and on-the-ground insights, ensuring that every market operates at peak efficiency.</p> <p data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="677">This role follows a hybrid work schedule and reports to the Head of Demand Opera