Chief Quality & Population Health Officer

Penobscot Community Health Care is excited to offer an opportunity to serve as a Chief Quality & Population Health (CQPHO). The selected candidate will report to the President & CEO and is directly responsible for the strategic direction, management and coordination of PCHC’s population health (PH) management function. The CQPHO serves as a member of the Executive Team and is responsible for ensuring that PCHC is well-positioned to continue its transition to risk contracting and value-based payment and will direct and supervise functions directly impacting performance in value-based payment arrangements (including quality and care management), with a focus on driving team-based care, robust care management and high-quality clinical care, while controlling costs and finding efficiencies to ensure sound financial stewardship of resources.

Displaying core organizational values and executive competencies in the performance of the role, the CQPHO provides leadership that puts people first and drives PCHC’s strategic objective to prepare its people and systems for payment designed to reward good outcomes rather than volume. The CQPHO works closely with PCHC’s value-based payment partner entity, Aledade, leveraging the resources of Aledade to ensure optimal coordination and performance in value based contracts in the best interests of patient care and mission. 

Position location and schedule expectations: This is a full-time, salaried, benefit-eligible position, generally Monday through Friday. This role requires the ability to travel to any one of our 17 service sites and locations in the greater Bangor area and beyond, requiring residence located within 2 hours’ driving distance of Bangor, Maine.

What you’ll do:

• Develops and implements PCHC’s population health strategy and programming in alignment with PCHC’s learning health system goals, quality program, and the quadruple aim.
• Focuses on PCHC’s core mission to serve vulnerable populations, reduce health disparities based upon membership in historically marginalized groups, and integrates strategies to address social determinants of health within clinical care.
• Ensures implementation of evidence-based and best practices to advance population health.
• Drives and supports, in close collaboration with clinical and operational leaders, team-based care as the foundation to patient-centered primary care delivery, staff engagement, and care quality and safety.
• Responsible for implementation of new workflows, care innovations, pilots aimed at care system improvement, and other learning to advance population health goals, including better chronic disease management, patient engagement, and reductions in unnecessary resource utilization.
• Supervises the Director of Care Management and Director of Quality, aligning and coordinating their work in support of care teams to drive the quadruple aim and ensuring integration of the care management and quality functions within the integrated, team-based primary care model.
• Drives focus on wellness and prevention, in addition to chronic disease management and acute care.
• Provides clinical perspective for and participates at the ACO level in negotiation of APM payer contracts.
• Develops, in partnership with data team and Operations Practice Performance department, tools and scorecards to effectively monitor care outcomes and cost of care.
• Identifies expansion of or new service lines that contribute to population health goals and improve sustainability.
• Partners with the Chief Information Officer to ensure PCHC information systems are optimized for population health management and interoperable with key external systems.
• Partners with Chief Medical Officer to drive population goals, improve patient safety through integrated, team-based care and interprofessional practice, and improve sustainability.
• Ensures effective utilization of tools such as Maine’s health information exchange, HealthInfoNet, including optimization of predictive analytics tools to improve point of care delivery and care management.

Who we are:

• We care for the whole person, offering an integrated Medical Home Model
• We create environments in which respect, collaboration, and inclusion are valued.
• We show a “yes we can, together” attitude.
• We are on the cutting edge of innovation in healthcare.
• We solve for social determinants of health.
• We take our work seriously and steward the best interests of our patients and communities every day.
• Mission-driven.

Who you are:

• You demonst