Service Program Manager - Healthcare Partners

<div class="content-intro"><p>PartsSource is the<strong> leading technology and software platform for managing mission-critical healthcare equipment</strong>. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.</p> <p><br>PartsSource team members are deeply committed to our mission of <strong>Ensuring Healthcare is Always On®</strong>, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.</p></div><p><strong>Service Program Manager</strong></p> <p>Location:&nbsp; Onsite multiple locations - Southern Florida</p> <p>&nbsp;</p> <p>The <strong>Service Program Manager</strong> is responsible for ensuring exceptional operational and financial performance for key Service accounts (as assigned) in alignment with PartsSource’s mission to Ensure Healthcare Is Always On™. &nbsp;This role leads the deployment of effective processes, technology, and delivery to drive continuous improvement, service excellence, and employee engagement around our Service program. Success requires strong collaboration with internal teams and external partners, performance management against key service metrics, and proven leadership experience in service-based operations.&nbsp; This role is highly customer-facing and serves as a primary point of contact for key healthcare partners—ensuring their needs are understood, expectations are met, and issues are resolved with urgency and professionalism.&nbsp;</p> <p><strong>&nbsp;</strong><strong>What You’ll Do:</strong>&nbsp;</p> <p>&nbsp;</p> <p>As a <strong>Service Program Manager</strong>, you will collaborate with all functions that influence or impact the delivery of our service-based commitments with the charge to deliver a differentiated and exceptional customer experience, every request.</p> <p>This includes, but is not limited to:&nbsp;</p> <ul> <li><strong>Service Management</strong>: Overseeing the service request process, both preventative and corrective, for the assigned account. This includes directly liaising with the PartsSource Service Delivery team to ensure a seamless event management experience.</li> <li><strong>Stakeholder Management</strong>: Communicating with stakeholders on hourly/daily basis to keep them informed of service activities to ensure that customer expectations are met.</li> <li><strong>Project Coordination</stro