Sr. Learning Partner, Global Product

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking an experienced Product Learning Partner to enhance individual and organizational performance within a learning and development context. You will support the Global Product organization and product practitioners across the firm. With Visa’s strategy and priorities in mind, you will conduct assessments and thorough root cause analysis to identify business challenges, skill and knowledge gaps, synthesize performance data and determine the most effective solutions to enhance organizational performance.

Reporting to the Global Head of Product and VAS Learning, you’ll join a passionate, collaborative team dedicated to advancing learning and development for Visa’s Product Management function and VAS worldwide. In this key role, you’ll partner with the Talent Team, People Team, and business leaders to identify skill gaps and drive impactful solutions that leverage the 3Es of development—Experience, Exposure, and Education.

You’ll design and deliver learning experiences for employees at all levels, driving performance improvement, change initiatives, and strategic curriculum design. Your work will play a pivotal role in building the capabilities that power Visa’s continued growth and innovation on a global scale.

Key Responsibilities

Stakeholder Management

• Strategically partner with Leadership Teams, Talent Partners, People Business Partners, and more to define performance goals and objectives.
• Guide business clients through goal definition, opportunity identification, and solutions using problem-solving principles.
• Develop and implement strategic performance improvement plans that align with business goals, leveraging existing products (i.e. learning solutions) or creating new ones when needed.
• Build strong relationships, reputation, credibility, and influence with key stakeholders across the company.
• Collaborate within a matrixed environment and with employees from other teams and projects.
• Work with the Performance Consulting Guild to develop guidelines and best practices for the role.

Consulting and Solutioning

• Identify business challenges and perform root cause analysis to determine the right solutions to drive organizational performance.
• Gather data and pertinent information about work processes, organizational culture, and obstacles to performance.
• Conduct learning and performance needs analysis to identify skill or knowledge gaps and design solutions to close these gaps.
• Develop strong business acumen to understand the organization’s goals and how they translate into specific performance requirements.
• Create actionable solution designs that solve client issues, ensuring a link to business performance outcomes.
• Capture feedback and incorporate it into analysis.

Measurement and Impact

• Establish performance metrics and evaluation procedures to deliver impact.
• Monitor and evaluate the effectiveness of performance improvement strategies and prepare reports and presentations.
• Facilitate change management processes to ensure successful implementation of performance improvement initiatives.

Visa Learning and innovation Ambassador

• Build deep knowledge of Visa’s Learning and Development programs and serve as a Subject Matter Expert (SME).
• Engage in bold, strategic, and creative thinking to produce solutions inclusive of training.
• Display a continuous learning mindset, constantly seeking expertise in the learning discipline.
• Be a champion of Visa’s learning culture and values.
• Integrate Visa Learning into marketing and communication campaigns to drive engagement.
• Integrate AI technologies and practices into daily operations and learning solutions to enhance efficiency and innovation.
• Lead cross-functional, agile project teams, ensuring alignment with strategic goals and fostering a culture of collaboration, adaptability, and continuous improvement
• Occasionally facilitate leadership or other learning programs.

This is a hybrid position.