Service Line Manager

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Service Line Manager (SLM) is responsible for overseeing strategic and programmatic development across multiple sites of practice (Fred Hutch, UW Medical Center) and all disciplines within their service line or program. In close partnership with Fred Hutch and UW Medical Center clinical and administrative leaders, the SLM leads efforts to ensure the highest standard of care for patients across the care continuum.  Aligned with the organizational strategy, the SLM drives and guides performance metrics, which include but are not limited to service line growth, patient access, research, and financial stewardship

Responsibilities

• Strategic Leadership: Lead the development and execution of strategic planning for the disease group(s) while ensuring the plan supports the overall mission and priorities of Fred Hutch as a whole.
• Knowledge of Service Line Capability: Gain deep understanding of the current state and capability of the service line as well as those of local, regional, and national competitors.
• Value Stream Knowledge: Gain deep understanding of practice standards, resource needs, and productivity output for the disease groups within the service line.
• Ensure Competitive Edge: Identify critical gaps or new innovative offerings to assure that the care and services offered, position both the service line and the organization for success.
• Communication: Responsible for communicating clearly and regularly with Fred Hutch and UWMC Administration and Service Line Physician Leaders keeping them well apprised of service line project status and decisions.
• Analytic & Data: Analyze, interpret, display, and communicate performance metrics to administrative and clinician leaders particularly in the areas of growth, access, operational activity volumes, and research clinical trials enrollments
• Highest Value Services: Identify and recommend improvements to patient services, hand offs, and flow for the purposes of achieving the highest possible value (high quality, low cost) to the patient and third-party payers.
• Referral Management: Implements and monitors the key components of the referral process and referring provider relationships.
• Outreach Management: Liaisons with community, regional and national networks, including professional societies and governmental representation on local, state and national levels, and vigilance for health care reform activities.

Qualifications

Required:

• Bachelor's Degree
• Two years of relevant experience in health care setting.
• Business & Management - basic understanding of budgets and work unit operations.
• Critical Thinking – ability to synthesize a large amount of information and anticipate needs, draw accurate conclusions.
• Problem Solving – ability to grasp details of situation quickly and convert thinking from listening & learning to volunteering and facilitating solutions.
• Systems Thinking – ability to understand the flow of a process, how all pieces fit together, and how making a change will impact the entire system.
• Data Analytics – ability to understand data and