Account Executive, Large Pro

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Large Pro Team

At Thumbtack, the Marketplace team is responsible for building a world-class, two-sided marketplace where customers have delightful hiring experiences. We are also responsible for building a healthy ecosystem that maximizes marketplace value for customers and pros on our platform.

This includes enhancing the end-to-end search & hiring experience that enables millions of U.S. customers to find and hire professionals from a marketplace of more than 300,000 local businesses. The marketplace team is organized into a set of smaller cross-functional product teams (pods) that own certain key problems and their underlying infrastructure. Each pod is typically composed of an engineering manager, a product manager, around 6-12 software engineers and cross functional partners like designers, applied scientists, data scientists etc. Each pod typically runs 20-30 experiments (A/B tests) per year, typically aimed at driving business metrics related to conversion or monetization.

About the Role

Looking for a role where each day will present new opportunities and challenges? Do you feel a sense of pride helping a new account grow from just getting started to long term success? If so, the Large Pro team is for you! Members of this team will be expected to thrive in a fast paced, less structured environment where self-motivation and effort will be  key indicators of success.. Your results will have a direct and profound impact on our customer experience and the Thumbtack bottom line. This team is directly responsible for filling in the gaps in markets where customers do not have a large selection of established quality pros. These markets create a poor customer experience and create environments where pro budget utilization suffers. We will fill in these gaps with larger, higher quality and more capable pros that will give our customers more options and in turn increase budget utilization. 

What you'll do 

• Acquire and activate Large pros using a combination of inbound and outbound lead sources.
• Become an expert in the Thumbtack product to provide both successful onboarding for new pros and a high level of effective service and support for your retained book of business.
• Be ready and willing to share new ideas and offer improvements to existing strategies.
• Maintain positive relationships with pros and guide them through a successful pro experience with an eye on potential expansion opportunities through additional service categories or locations.
• Work hand-in-hand with frontline managers to strategize individual accounts, both during the sales cycle and during retention. Be ready to come with feedback ideas to solve together.
• Have excellent pipeline management skills to successfully navigate between multiple types of leads and effectively manage a growing book of business.
• Be a self-starter; the key to success in this role is the ability and willingness to put in the effort needed to see success. This is a role where you will get out what you put in- those that achieve KPI and are ready to work hard are the ones that see sustained success.

In order to be successful, you must bring

• 3-5 years of sales experience- cold calling experience a must.
• Account manager or customer care is extremely preferred.
• Ability to build relationships with multiple decision makers over multiple levels of an organization. This sales process will require you to take time and build necessary value at multiple stops in the process. These sales aren’t churn and burn; we are looking for high value pros that we can build a long term relationship with, not someone we need to replace in 30 days.
• You are strategic - you are going to deal with gatekeepers, multiple decision makers and constant barriers between you and the person you need to speak with next. Successful Large Local Account Managers will know how to hedge relationships and think differently to overcome these obstacles.
• Ability to use consultative, benefits based selling to help multiple business partners in a business see and feel the need for working with Thumbtack. This isn’t going to be a one pitch and out, these sales will r