Senior Support Assistant for Student Affairs

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Job Posting Title:

Senior Support Assistant for Student Affairs

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM AA - SA - Administration (Emily Burris Hester (00007622))

   

Work Location:

0472 LSU Student Union

   

Pay Grade:

Professional Hourly

   

Job Description:

Louisiana State University invites applications for the position of Senior Support Assistant for Student Affairs. Reporting to the Chief of Staff in the central office for the Division of Student Affairs, the Senior Support Assistant is responsible for managing senior administrators’ day-to-day calendar, strategic project management, and providing general administrative support. The Senior Support Assistant provides daily assistance to the Chief of Staff with project management and providing divisional support.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE

• Serves as confidential administrative assistant to the Vice President for Student Affairs.
• Manages the day-to-day calendars, scheduling, and administrative duties for senior level administrators including the Vice President for Student Affairs, Associate Vice President & Dean of Students, Assistant Vice President for Student Affairs, and Chief of Staff.
• Assists the Chief of Staff with project management, planning divisional events, and providing divisional support.
• Serves as point of contact for divisional leadership and other senior level administrative professionals external to the division.

OPPORTUNITIES FOR LEADERSHIP

Enhance productivity management
The Senior Support Assistant will help create systems to facilitate productivity and efficiency for senior leadership. Managing workflow processes, ensuring leaders have appropriate time to complete critical work, and handling deadlines will require the Senior Support Assistant to be intentional and strategic helping leadership forecast future needs, and prioritize tasks and meetings to maximize productivity.

Elevate key processes from good to great
The Senior Support Assistant will have the opportunity to examine and elevate Central Office systems that are already functional and reliable — taking them from “good” to truly “great.” This will require identifying and redesigning administrative workflows for increased efficiency, improving internal communication practices, and introducing tools and practices that create long-term operational excellence and never resting on “good enough.”

Enhance customer service through elevating student employee training
Student employees play a vital role in the daily operations of the Central Office. We are in a position to set a new standard for customer excellence for everyone who visits our office. Now is the time to double down on expectations and implement new procedures. Therefore, it is necessary to implement new ways of selecting and training student employees, developing intentional onboarding, processes for ensuring quality standards are met, and improving student employee supervision and accountability.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE

Is a collegial team player who actively builds authentic and mutually-beneficial relationships, who is able to answer the same question multiple times with a smile, and who maintains a good attitude.

Has the ability to guide and manage executive leaders efficiently, helping them to identify ways to maximize their effectiveness.

Is comfortable in a fast-paced work environment where responsibilities are consistent but the challenges faced are ever-changing.

Can adeptly help solve problems at the lowest level possible.

Maintains attention to detail, is organized, and learns to anticipate needs of others.

Can communicate effectively with a wide-range of constituents in-person and in writing.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home