Business Operations – Program Manager, L&D

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Clear Channel Outdoor

                                                                                                     

Job Summary:

As a member of the Clear Channel Outdoor Business Operations team, the Program Manager, Learning & Development (L&D) plays a key role in program management, leading projects in support of strategic initiatives that drive increased revenue and efficiency company-wide. More specifically, this role ensures successful execution by gathering and defining requirements, collaborating with key leaders and process owners, to design and implement effective roll-outs/initiatives.

                                                                                                    

Job Responsibilities

• Drive the development and implementation of diverse company strategic initiatives, link and align the efforts of diverse groups across the organization.

• Act as a key change agent for the company on strategic and operational improvement projects through L&D initiatives, and ensuring execution is seamless.

• Ensure successful definition, set-up, and implementation of L&D programs across all aspects of the business in conjunction with line management and key stakeholders.

• Conceptualize and communicate strategic solutions to gain buy-in and create measurable impact.

• Effectively communicate project status through the creation and maintenance of comprehensive project plans and the distribution of regular updates with regards to schedules, progress, risks, change impacts, results, etc.

• Maximize synergy and collaboration between various teams and business owners.

• Drive analytics and business intelligence to understand our industry and competitive dynamics, evaluate the overall performance or the impact of specific initiatives, and drive executive decisions.

• Provide administrative, analytical, conceptual, and other support in support of leadership and team members, as assigned.

• Drive the management and ongoing support of the LMS and additional platforms to support L&D project success and knowledge transfer.

Job Qualifications:

Education and Certifications

• Bachelor’s Degree preferred, or equivalent combination of education, training, experience, or military experience

Work Experience

• Minimum of 5 years’ experience in Learning and Development, project management, process improvement, business analysis, or knowledge Management

• Experience in Media sales, learning and development, or B2B sales process preferred

Skills

• Fluency in one or more project management or process improvement methodologies

• Fluency with Articulate Storyline, Articulate Rise, Camtasia, and similar authoring tools preferred

• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Visio

Competencies

• Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps.

• Problem Solving: Identifies complex problems based on a broad range of factors, many of which are ambiguous or difficult to define.

• Results Focus: Taking a dynamic approach to work characterized by initiating decisions and actions. Concentrating on achieving the outcomes of a process or project while adhering to the overall strategy of the organization.

• Client Focus: Responds to client needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.

• Fostering Communication: Presents information and facts in a logical manner, using appropriate phrasing and vocabulary.

• Agility: Remains calm when encountering uncertain circumstances. Reflects on successes and failures, to identify lessons learned on a continuing basis.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands

• The employee must have the ability to lift and move items up to 20 pounds

• Employee must have the ability to see written documents, computer screens and to adjust focus

• This job