Delivery Architect- CDP

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

• The estimated start date will be April 2023
• Applicants must currently be authorized to work in the U.S. on a full-time basis. No sponsorship or work transfers are available for this position
• Applicants must currently live in and have a permanent residence in the United States 

The Delivery Architect will ensure high level of customer satisfaction activating and orchestrating customer experiences through driving successful and profitable implementation of Client’s customer data platform (CDP).  The Delivery Architect will ensure consistent implementation/delivery of CDP first and then across other native/non-native integrations.  H/se will create robust solutions that align to Client business goals and then unpack that solution into work product that your assembled team must execute.  

The Delivery Architect is accountable for increasing time to Client benefit through measuring and implementing automations and other methods to optimize cost and reduce time to market while maintaining high quality.  He/she will achieving profitable implementations while maintaining scalable and operationally efficient delivery processes. The candidate is expected to effectively work in parallel across Client engagements and look to drive industrialization of delivery process to support high turnaround time to capture demand.

This is multi-faceted by design and that draws from your experience in architecture, technical delivery, achieving project profitability and quite possibly business development.

What You Will Do:

Help Clients implement a high-value approach that leverages best in class designs and practices delivered in an agile model:

• Takes high level objectives and requirements and translate them into detailed project and execution plans
• Provide tactical scope and work directly with the Client to understand the requirements driving the need for a CDP to be implemented
• Works closely with Clients, partners, and other business units to ensure consulting engagements are successful
• Manages delivery of implementations including (not limited to): manages detailed task plans, effort estimates, and delivery timelines
• Be responsible for the project life cycle, from initial kickoff through requirements analysis, design and implementation phases for projects within the solution area
• Leads teams of both business and technical colleagues throughout the course of the project. Effectively communicates each while acting as the technical lead with Data Architects (DAs), Data Engineers (DEs), Quality Assurance (QA) assigned to implementations
  • Interfaces with cross functional (application, operations, QA, data) teams to assist in determining the most efficient and effective method of automating the delivery lifecycle
  • Ensures that all the appropriate questions are asked and verify that nothing crucial to the success of the project is overlooked
  • Develops and documents solution alternatives to meet business needs and considers the costs and risks associated with each alternative
  • Partners with domain architects as needed
• Effectively manages risk through methods such as balancing requirements, refining and validating dependencies, and confirming readiness for go live
• Leads technical communications with various executive stakeholders, including IT director, CIO, and CTO on strategic decisions
  • Work with Clients to enable a DevOps culture and modernize AI/ML strategies
  • Assists delivery teams in the provision of design and implementation requirements
  • Acts as Client Trusted Advisor for dedicated accounts and End to End accountability for deployment, implementation solu