Staff Engineering Manager, Quality Assurance

Collectors Universe has multiple business lines that grade, authenticate, and sell millions of high-value, record-setting collectibles every quarter. We're the leader in third-party authentication and grading services for high-value collectibles including trading cards (Professional Sports Authenticator), coins (Professional Coin Grading Services), video games (Wata), event tickets, autographs, and memorabilia, and with your help we can continue to grow rapidly. Our goal is to make the joy of collecting accessible to everyone -- collectors looking to complete their set, inventors looking to maximize the value of their collection, and anyone who’s looking to preserve a game, card or coin that reminds them of fond memories in their lives. 

Our services span collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Wata, Certified Coin Exchange (CCE), Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Hong Kong, Paris, Shanghai and Tokyo.

We are seeking a hands-on Staff Engineering Manager to lead our growing QA team. The manager will have the responsibility of leading a team consisting of manual and automation engineers. Their main role will involve overseeing testing activities by establishing, executing, and maintaining exceptionally high standards for core QA functions. The Staff Engineering Manager will report to and work closely with the Director of QA to create a QA technology roadmap, suggest strategies, and implement modern test automation frameworks, standards, and procedures. Additionally, collaboration with leaders from different departments will be required to ensure that our solutions have appropriate controls throughout the testing process and can handle substantial levels of global traffic. Ultimately, we are seeking a confident leader who can drive quality across the entire organization.

This role is a hybrid position, with the expectation that employees will be present in our Santa Ana office for three days each week.

What You’ll Do:

• Lead and manage a team of QA professionals, providing guidance, mentorship, and support. Set clear expectations, foster a collaborative environment, and promote professional growth and development within the team.
• Develop and execute a comprehensive QA strategy that aligns with our organizational goals. Define quality standards, methodologies, and processes to ensure the delivery of high-quality software products.
• Collaborate with product and engineering teams to gather requirements, review specifications, and plan test activities. Oversee test case creation, test execution, and defect management to ensure thorough and effective testing.
• Continuously evaluate and enhance QA processes, methodologies, and tools. Identify areas for improvement, implement best practices, and foster a culture of continuous learning and innovation within the QA team.
• Collaborate with product owners, development teams, and other stakeholders to ensure clear communication, alignment on quality goals, and timely resolution of issues. Act as a point of contact for QA related discussions and provide regular updates on quality metrics and progress.
• Identify potential risks and issues that may impact product quality or release timelines. Develop risk mitigation strategies and work closely with stakeholders to address and resolve any quality-related challenges.
• Plan and drive improvements to the automation and performance test framework architecture and test coverage with focus on faster turnaround times and high quality deliverables
• Own the hiring process of your team by creating job requisitions, review resumes, interview and evaluate candidates and make hiring recommendations
• Champion the involvement of QA processes from a very early stage of the SDLC and inject QA strategies and practices early
• Stay abreast of emerging technologies, industry trends, and best practices in QA. Continuously enhance your technical knowledge and skills to drive innovation and mainta