Part Time Shelter Coordinator/Floater

Description

WHO WE ARE:

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

** The Shelter Coordinator position provides “rotating 30 minutes of break time coverage” to the Shelter program

staff in the Denver Metro Area Shelters. This is a rotating position where the Shelter Coordinator will travel to

assigned sites to relieve staff for their 30-minute break. The Shelter Coordinator position is responsible for

managing the facility (in the time they are covering). The programs under Shelter purview serve multiple

populations in different programs: a Safe Haven for chronically homeless women with mental health concerns, a

family shelter, a Grant Per Diem program for Veteran Families and unaccompanied individuals, and a shelter for

older women. Service modalities for all programs under RYES include Housing First Trauma Informed Care, Harm

Reduction, Motivational Interviewing, and Crisis De-escalation. Job duties include supporting and coordinating with

other staff in the delivery of appropriate housing stability and support services for individuals and families

experiencing homelessness, including ensuring participants needs are met, maintaining the safety and wellbeing of

program participants, and maintaining the cleanliness of the facility. Further, the Shelter Coordinator will have a

basic understanding of mental health services and may have the opportunity to develop in specialty areas

including housing, employment, legal services, benefits, or others as indicated by the needs of the program(s).

Essential Duties and Responsibilities

• Ensures that the program participants’ voices are heard, and when appropriate the participants ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.
• Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Clearly documents all participant interactions along with required eligibility and demographic information. Can develop specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Performs professional duties by maintaining confidentiality of all information and participating effectively within and across teams.
• Maintains physical and emotional safety of all program participants in the facility. Manages the milieu and addresses any program participant conflicts immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Oversees and participates in general program facility maintenance such as assisting in cooking, cleaning, supplying linen and personal items, conducting building walk-throughs, enforcing rules, checking chore completion, setting and checking alarms, etc.
• ·Assists in the training and supervision of volunteers during shifts worked. Ensures proper volunteer tracking documentation and indemnity forms are completed.
• Maintains regular front desk duties that include answering phone calls, taking messages, implementing participant intakes, accepting donations, handling mail, handing out bus pass and/or bus tickets, if applicable to the program.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be