Clinical Technology Consultant (Remote)

Company Description

At Lingraphica, we are dedicated to improving lives by helping individuals with speech and language challenges communicate more effectively, regain independence, and enhance their quality of life. Since our start more than 35 years ago, we’ve combined compassionate support with advanced augmentative and alternative communication (AAC) devices, software and community-based services to serve people with aphasia, brain injury, autism and other communication needs, as well as their families, care partners and clinicians. Grounded in our core values of Action, Empowerment, Improvement and Integrity, we strive to create an inclusive, supportive workplace where innovation meets genuine empathy and every team member has the opportunity to make a meaningful impact.

Job Description

Purpose:
The Clinical Technology Consultant is responsible for providing clinical support and device training throughout the consumer-driven trial process. This is a clinical position that requires working directly with the adult population with complex communication needs, support persons, speech-language pathologists (SLPs), and other related professionals to ensure a positive experience. The role entails applying clinical expertise to facilitate decision-making in AAC implementation. The Clinical Technology Consultant is an integral part of the Consumer Business Team and acts as the voice for our consumers for improvement and change within the Lingraphica organization. 

Essential Duties & Responsibilities:

• Provide remote training to adults with complex communication needs and their primary support persons. 

• Perform initial consultations to determine course of AAC device trial 

• Assist clients in customizing their Lingraphica device, based on their communication needs and preferences. 

• Prepare clients for an AAC evaluation 

• Provide training to SLPs specific to completing evaluations after a client is trained on Lingraphica speech generating devices (SGDs) 

• Attend virtual assessments and provide support to evaluating SLPs. 

• Foster relationships with consumers (clients, support persons, SLPs) 

• Collaborate with cross functional teams within marketing, sales, funding, and technical support.  

• Participate in weekly team meetings to identify best practices and contribute to ongoing development of processes in consumer business.  

• Ensure documentation of all customer interactions within the company CRM 

• Participate in Consumer Business Team sales enablement projects and Marketing Department collaborations. 

• Be a visible and active member of the Lingraphica team within organizations that participate in the larger communication challenged community 

• Help recommend, review, and develop collateral and other clinical materials for marketing and educational purposes 

• Serve as the customer voice 

• Act as a liaison between consumers and the marketing, benefits, customization, and operations teams. 

• Exhibit at tradeshows and conferences, as needed 

• Assist with collaborations, initiatives, and activities as needed across the business. 

• Other duties as assigned

   

Qualifications

Education & Experience: 

• Masters in Speech Language Pathology, required
• SLP license, required
• 3 years min. AAC clinical experience in adult speech pathology, required
• Tele-practice experience, preferred

Continuing Education:

• Internal compliance of insurance/reimbursement regulations 

• CEUs as needed to retain SLP license 

• Awareness of latest advances in AAC industry including new disease states/diagnoses 
  and treatment options for patients with aphasia, apraxia and dysarthria 

Knowledge, Skills & Abilities: 

• Understanding the role of the speech-language pathologist in treating and caring for persons with complex communication needs. 

• Experience providing training and support to adults with complex communication needs and their primary support persons. 

• Exceptional customer service and a willingness to go above and beyond for our customers 

• Effective and professional communication skills 

• Strong organizational skills and time management skills 

• Experience with Lingraphica technologies, including SmallTalk apps, TalkPath Therapy, TalkPath News, Quick Assess, and communication device, strongly preferred 

• Proficiency with Zoom and comfort, providing training and support virtually. 

• Proficiency with Hu