Hotel & Vacation Rental software assistant

Company Description

Octorate is an all-in-one hotel SaaS company. We aim to bring hotel software technology to every structure in the world.
Our Suite include PMS, Channel Manager, Booking engine and a lots of others features that helps hoteliers to save time, effort and money.
Octorate’s products are easy to set-up, easy to use and affordable to all structures.
Our Business philosophy and approach is the same, allow and promote an “informatics revolution” in the hospitality sector without ask any “big jump” to our customers, in term both economics than cultural, our way is simple, friendly, fast.

Job Description

Multilingual profiles welcome: Fluent Italian, Spanish, English, French is welcome.

• Communication by phone and email with hoteliers and be their problem solver.

• Follow up on registrations, complaints.

• Improve commercial relationship with the hoteliers.

• Assist Customer Service Task Force Team where needed

• OTA's extranet verification and follow up on resolution items

• Onboarding new customers on the channel manager connections

• Accounting Manager Task for the Team where needed in order to improve the customer retention and portfolio maintenance.

Qualifications

• Previous experience in front office in OTA and/or Tour Operator is needed.

• Multilingual profiles welcome: Fluent Italian, English and Spanish

• Organized- ideal candidate will handle a large volume of data and many different softwares.

• Computer savvy: comfortable with MS.Office package and Gmail (Gdocs, Gcalendar, Gsites)

• Self motivation and teamwork are mandatory.

• Bachelor or Master Degree student - University Agreement required

Additional Information

Mon/Fri 8 hours:
9.00 - 18.00.  (1h lunch break)
7.30 - 16.30   (1h lunch break)
12.00 - 21.00 (1h lunch break)
It could be requested service as well saturday and sunday manage by shift  

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RAL Range 22 - 25 K