Technical Service Representative

As a Technical Service Representative, you will represent PPG onsite at multiple customer locations ensuring the customer's satisfaction by providing outstanding customer service. You will focus on but not limited to multiple locations in Southern/Central Pennsylvania. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business.

You will report to the local Technical Service Manager. This is a remote opportunity, with high-volume travel to multiple customer locations. You must be within a commutable distance to largest customer site near Chambersburg, PA.

PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.

Responsibilities:

• Support the ongoing activities on site at the customer production facility and PPG activities at PPG facilities. Need to communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems.
• Ensure accurate reporting to the customer and coatings team.
• Communicate with PPG Technical and Account management, direction of the PPG on site team activity, and promote EH&S.
• Provide resolutions to customer inquiries, application process monitoring, mix-room supervision, and hands-on support; followed by a timely trip report for each customer visit.
• Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
• Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production, and non-technical personnel to satisfy customer requirements.

Qualifications:

• HS Diploma, GED, or Equivalent.
• 5+ years' experience in wet paint and powder coatings, electrostatic spray, or similar paint/coatings experience for industrial or manufacturing experience.
• Knowledge and experience with paint mixing, paint application, or similar experience is ideal.
• Good computer skills and attention to detail.
• Effective communication and customer service skills.
• Troubleshooting, critical thinking, and problem-solving skills.
• Ability to work well alone and within a team environment to solve ever changing challenges.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for c