Quality Improvement and Innovation Coordinator

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Roles

• Under direction of Quality Improvement leadership, work with clinic staff and leaders to support implementation of quality improvement projects. Provide in person training and support to implement and sustain new workflows.
• Assist with developing new educational resources and materials for patients and clinic staff to assist with closing care gaps.
• Complete patient chart reviews in EHR and CMIS to monitor for compliance and identify trends in documentation.
• Participate in developing pilot projects to support quality improvement and innovation initiatives across departments.
• Provide education on quality measures and care gap closure to clinical and non-clinical staff in support of quality improvement initiatives.
• Act within clinical scope to provide education or care to patients as part of quality improvement pilot programs (if applicable).
• Develop and maintain professional relationships with clinic staff and leadership.
• Maintain familiarity with quality measures from external agencies, such as NCQA HEDIS and HRSA UDS.
• Performs other duties as assigned.

Education/Certifications/Licenses/Registrations

• High school diploma or GED equivalent required.
• Medical Assistant Diploma from an approved course required; bachelor's degree may be substituted in lieu of MA Diploma.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

• At least 2 years’ experience working in health care system with exposure to clinical quality measures.
• Strong interpersonal and communication skills. Ability to provide education to staff and patients in manner that is professional and motivating.
• Ability to work with multiple departments in-person and virtually.
• Able to work well independently and within a team.
• Ability to work on multiple projects and, with direction from supervisor, adapt to changing priorities.
• Familiarity with quality measures and approaches to care gap closure.
• Knowledge of electronic health record systems.
• Familiarity in use of MS Excel, PowerPoint, and Word.
• Bilingual in English and language that is predominantly used of underserved populations being serviced is preferred.

Physical Requirements/Working Environment

Bending (neck): OCCASIONALLY (1 - 3 HRS)

Bending (waist): RARELY (0-1 HRS)

Carrying 0 - 10 lbs: RARELY (0-1 HRS)

Carrying 11 - 25 lbs: NEVER

Carrying 25 - 50 lbs: NEVER

Carrying 51 - 75 lbs: NEVER

Carrying 75 lbs: NEVER

Climbing (ladder): NEVER

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: INCIDENTAL DRIVING (LESS THAN 3 DAYS/WEEK)

Exposure to blood borne pathogens and biohazards: NO

Exposure to dust, gas, fumes, or chemicals: Office supplies

Fine manipulation: OCCASIONALLY (1 - 3 HRS)

Kneeling: RARELY (0-1 HRS)

Lifting 0 - 10 lbs: RARELY (0-1 HRS)

Lifting 11 - 25 lbs: NEVER

Lifting 25 - 50 lbs: NEVER

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