Senior Manager/Director, Business Operations & Systems

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Details

Role Overview

We are looking for a highly technical and strategic operator to build and scale the systems that power how the business runs. This role goes beyond traditional business operations—focusing on designing and implementing automation, workflows, and AI-driven solutions that enable the organization to operate efficiently at scale.

This individual will act as the architect of the business operations for the Agentforce Process Automation & Intelligence, partnering closely with Strategy & Operations, Product, and Sales to eliminate manual processes and drive high-leverage, system-based solutions.

Key Responsibilities

Build the Operating System of the Business

• Design and implement scalable systems, workflows, and automation that enable efficient business operations

• Identify manual processes and replace them with automated, AI-driven solutions

• Develop and own the roadmap for operational systems and tooling

Lead AI & Automation Initiatives

• Apply AI-first principles to business operations, including the use of agent-based workflows and intelligent automation

• Identify high-impact opportunities to deploy AI to improve speed, accuracy, and scalability

• Partner with cross-functional teams to integrate AI solutions into core workflows

Own Data, Reporting & Decision Infrastructure

• Build and maintain scalable data pipelines, dashboards, and reporting systems

• Enable real-time visibility into business performance

• Eliminate manual reporting and streamline decision-making processes

Drive Cross-Functional System Design

• Partner with Strategy & Ops to translate business needs into scalable system solutions

• Work closely with Product, Sales, and Operations to design workflows that support growth

• Ensure systems support alignment and execution across teams

Qualifications

• 6–10+ years of experience in technical operations, systems design, business operations, or similar roles

• Proven ability to design and implement automation, workflows, or AI-enabled solutions to solve business problems

• Strong technical aptitude (e.g., experience with automation tools, data systems, APIs, or AI tools)

• Experience building scalable reporting systems and data infrastructure

• Ability to translate business problems into system-based solutions

• Strong problem-solving skills with a systems-thinking mindset

• Comfortable operating in fast-paced, ambiguous environments

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this