Executive Operations Manager – Chief of Staff to Phoenix GM

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

This role serves as a key operational leader within the Phoenix General Manager’s office, responsible for helping drive executive operating rhythm, cross-functional coordination, leadership alignment, and operational execution across a highly matrixed environment. The position works closely with senior leaders across the Phoenix campus, enterprise stakeholders, and functional partners to help synchronize priorities, manage executive cadence, and support execution of strategic and operational initiatives.

As a dedicated Executive Operations Manager, you are responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, enterprise CoEs and the CoSA staff member. Provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

We offer a flexible work environment that requires an individual to be
in the office 4 days per week. This position is based in : Phoenix, AZ. Relocation assistance is not available for this position

What you'll do:

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.
• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.
• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.
• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.
• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.
• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have::

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.
• Ability to build strong relationships and to work with all levels within the organization.
• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.
• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.
• Demonstrated ability to manage confidential information.
• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.
• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

What sets you apart:

• Experience operating in highly matrixed organizations
• Experience supporting senior executives, general managers, or regional/site leadership teams
• Experience coordinating cross-functional operational initiatives and executive operating rhythms
• Demonstrated ability to manage competing priorities in fast-moving environments with limited direction

Compensation range: The salar