Implementation Project Manager 1

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Implementation Project Manager I – HE Operations is responsible for providing assistance for multiple projects and related activities that are typically multi-departmental and regulatory, operational or strategic in scope. Responsibilities will also include assisting with partner implementations.  The Implementation Project Manager I will clarify and define project requirements and deliver projects within necessary and agreed upon timelines.

Responsibilities:

- Develop working knowledge of project development process, working with internal managers and supervisors, communicating frequently and escalating issues as necessary.

- Utilize big picture analysis to identify efficiencies, opportunities, and strategies to increase departmental scope, customer base and/or expansion of product set.

- Assist management staff to organize tasks, time, resources, and people to create a project where all elements come together to repeatedly produce an end result.

- Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments.

- Document all communications, actions plans, processes, issues and problems thoroughly and professionally.

- Assist in coordinating, leading, and attending project meetings and other meetings as requested.

- Conduct requirements review and configure system setup as needed.

- Conduct online training with institutions, instructing them on all aspects of the products they are implementing.

- Assist in creating and implementing efficiencies in processes as identified during projects or process reviews

- Assist in developing workflow, processes and procedures for new products or services.

- Assist in preparing internal and customer facing documentation such as user guides, training manuals and communication templates.

- Understand customer implementation business needs, advocate for customer priorities and build relationships with customers.

Wage for this role is: $52,000-$55,000

EDUCATION:

Bachelor’s Degree in related field and/or commensurate experience.  

EXPERIENCE:

- 2-4 years of experience in a system analyst and/or software implementation role. - Project management experience a plus.

- Experience preferred with SQL, HTML, XML. - Experience with Microsoft Office (Word, Excel, PowerPoint, Project).  

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

- Excellent organizational skills.

- Attention to detail with high quality standards.

- Ability to handle stressful situations and effectively work under pressure and timelines.

- Excellent interpersonal and verbal communication skills (in person, e-mail and by phone)

- Excellent written communication skills

- Ability to build consensus and cooperation.

- Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude.

- High standards for productivity using effective organization, time management and prioritization skills.

- Demonstrated flexibility to respond to changing situations and meet current company needs and job demands.

- Self -motived with the ability to work independently, as well as to work cooperatively as part of a team

- Positive with a can do attitude.

- The ability to follow projects through to successful completion.

- Ability to maintain a good working relationship with peers and internal contacts.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

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