Clinical Applications Engineer - Future Opportunity

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Ion® Endoluminal Clinical Applications Engineer (CAE) reports to the Manager of Clinical Applications Engineering. The Ion CAE plays a critical role in the adoption and long-term success of the Ion platform in expanding access to robotic minimally invasive care. This individual will be focused on resources, product development, and activities needed to build and support users and care teams as they develop. They will provide technical expertise on the system as applicable during clinical procedures, directly and indirectly through Ion Endoluminal clinical sales personnel. They will play a crucial role in transitioning strategic users from proficiency with the system and its use to long-term advocacy for the technology. Further, they will work with clinicians to provide insights and data to development partners for product and process improvements.

Roles & Responsibilities:

• Provide procedural support to strategic Ion sites to promote safety and effective learning curve progression with new technology.
• Collaborate with clinical sales to prioritize regional needs for advancing program and KOL development.
• Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive's Ion Endoluminal system and associated equipment during clinical procedures.
• Identify key areas of concern for clinical users and collaborate with training,  development engineering, and design partners to evaluate and address them.
• Build the technical and clinical expertise of the Ion Endoluminal sales team, both in a direct mentor capacity and through development of commercial learning programs
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with local sales teams
• Identify, address, and broadly scale solutions to address barriers to long-term success of Ion in the clinical setting.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

 

Qualifications

Skills, Experience, Education, & Training:

• Minimum Bachelor's degree in engineering or in healthcare-based technical field
• A minimum of 2 years of technical or clinical experience in healthcare
• Self-starter who performs well with autonomy and can be flexible in a dynamic work environment
• Problem solver who can respond with urgency yet maintain composure and think critically in high pressure environments.  Ability to prioritize and appropriately respond to requests in a high-stress environment
• Highly collaborative and works well in a team
• Effective communication skills including oral, written and interpersonal. Strong situational awareness
• Experience working with highly complex technical systems and/or working in a critical patient care setting with physicians and support staff
• Ability to process large amounts of observed data and translate information into actionable insights
• Desire to learn and build new skills, and use critical thinking to apply them accordlingly
• Ability to travel up to 60%, located near a major airline hub, and abili