Account Specialist

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary:

As an Account Specialist, you will be a central figure in the success of our client partnerships. Working in a highly supportive environment with moderate guidance from your manager and team lead, you will serve as a key point of contact for both clients and their publisher networks. This role is a dynamic blend of operational execution, client relationship management, data analysis, and strategic support. You will not only manage the day-to-day tactical needs of affiliate programs but also actively contribute to their strategic direction.
 The ideal candidate is a proactive problem-solver and an aspiring strategist who is eager to develop their skills. You will be responsible for ensuring the flawless execution of campaigns, resolving client issues, analyzing performance data, and participating in client presentations. This position offers a unique opportunity to build a comprehensive skill set in affiliate marketing, client services, and business analytics, with a clear trajectory for professional growth within the company.

Key Responsibilities:

• Acquires foundational knowledge of client relationship management principles, processes, and tools to effectively support team objectives.
• Communicates with clients to address basic inquiries, ensuring timely responses and enhancing customer satisfaction.
• Analyzes basic client data and feedback to identify trends, inform decision-making, and recommend improvements.
• Coordinates routine client requests and supports the resolution of simple issues, ensuring alignment with service standards.
• Contributes to the preparation of client reports and presentations, compiling data and insights for stakeholders.
• Support Account Managers by executing assigned tasks related to client affiliate programs, including publisher communications, payment processing, and promotion management. Ensure all program deliverables are met in a timely and satisfactory manner.
• Actively participate in client calls to review performance trends and discuss strategy, with the opportunity to lead calls as appropriate. Develop a deep understanding of each client's business objectives, competitive landscape, and budget constraints to assist in customizing their affiliate marketing campaigns.
• With guidance, learn to interpret key performance reports, understand critical metrics, and identify actionable insights from the data to inform program strategy and client recommendations.
• Serve as a reliable point of contact for client issues, leveraging appropriate internal resources to solve problems effectively and ensure all concerns are resolved in a timely manner.
• Assist in the development and facilitation of client-facing presentations, contributing to content creation, note-taking, and ensuring diligent follow-up on action items.
• Proactively pursue continuous learning in client-facing skills, analytical thinking, and the affiliate marketing industry.
• Demonstrate flexibility and a collaborative spirit by completing tasks related to ad hoc projects as needed.
  
  Qualifications:
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  Success in this role requires a unique combination of strong organizational skills, technical aptitude, and exceptional communication abilities. The Account Specialist is at the nexus of client strategy, campaign execution, and publisher relations, and must be able to manage multiple priorities with meticulous attention to detail. The ideal candidate will be a qui