Senior Software Engineer- Reliability, Global E-Commerce

Global e-commerce is a content e-commerce business with international short video products as the carrier. It is committed to becoming the first choice for users to discover and purchase good products at affordable prices. The global e-commerce business team hopes to provide users with more tailored, and efficient consumption experience, enabling merchants to receive reliable platform services in different scenarios such as live e-commerce, short video content e-commerce, so as to make more affordable and high-quality products sell easily and a better life within reach.



Responsibilities:

1. Be part of global SRE oncall rotation and be responsible for Tier-1 online incident response and devops support

2. Be responsible for service levels of mission critical, revenue-generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design, and release management in a cloud-native environment

3. Define service level indicators and data-driven objectives, and develop devops / SRE standards, processes and methodologies, to uphold and improve uptime, latency, and system health of a core global e-commerce production platform

4. Collaborate cross-team with engineering and product to ensure that key stability and maintainability requirements, such as capacity planning and launch reviews, are performed to enable transparent service delivery to customers

5. Design strategies for risk detection and mitigation, disaster recovery & simulation, release management, cost optimisation, engineering quality etc

6. Automation geared towards infrastructure-as-code, scalability and service resiliency

7. Implement best practices around incident management, post-mortems while being part of on-call rotations