IT Infrastructure & Operations, Associate Director (Monitoring & Observability) - Hybrid (ET/CT) R0056532

IT Infrastructure & Operations,  Associate Director  (Monitoring & Observability)  - Hybrid (ET/CT) R0056532 | GBS | GTS Hosting  Wolters Kluwer

Job Summary:

We are seeking a forward‑thinking and execution‑oriented IT Infrastructure & Operations,  Associate Director  (Monitoring & Observability) to provide thought leadership and hands‑on delivery of modern observability practices across our IT infrastructure and applications. This role will lead the strategy, architecture, and implementation of monitoring, logging, tracing, and AI‑driven observability capabilities that enable proactive detection, rapid diagnosis, and continuous optimization of system reliability and performance. The ideal candidate brings a strong point of view on observability maturity, leverages automation and AIOps, and has a proven track record of turning vision into scalable, operational solutions.

Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Director, IT Infrastructure & Operations and work under the leadership of the VP, IT Infrastructure & Operations. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Division/BU About Us:   https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/ 

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (5yr+ Tech/Leadership  minimum in role)

• Leadership & Thought Leadership: Proven experience leading technical teams and serving as a trusted voice on observability, monitoring strategy, and operational excellence
• 2+ years of experience as a people manager, with direct accountability for team performance | Demonstrated success leading a team of ~6 direct reports
• AI & Automation Focus: Experience applying AIOps, machine learning, or advanced analytics to improve signal quality, detection, and root‑cause analysis.
• Delivery & Execution: Demonstrated success driving complex initiatives from concept to production with measurable outcomes.
• Incident & Reliability Practices: Strong background working with SRE, incident management, and reliability frameworks.
• Tool Proficiency: Hands‑on and architectural experience of monitoring and ITSM platforms.
• Performance & Optimization: Experience in alert tuning, capacity monitoring, performance analysis, and systematic problem elimination.
• Collaboration & Influence: Ability to partner across engineering, operations, and leadership teams to drive adoption and change.
• Program & Project Management: Proven ability to manage large‑scale, multi‑stakeholder initiatives with clear delivery milestones.

Key Responsibilities:

• Lead, mentor, and inspir