Senior Salesforce Business Analyst

Senior Salesforce Business Analyst 

College Board - Technology 

Location: Remote 

Role Type:  

• This is a full-time position 

About the Team  

We are a team of technologists working together to solve complex technical problems and develop innovative solutions. Embracing a culture of continuous improvement, we look for ways to incorporate new technologies in the delivery of systems that are responsible for analysis and scoring of tests of SAT/PSAT and AP programs. We regularly collaborate while pitching and sharing our ideas to help define the future of our applications. Our team is characterized by our positive team culture, strong technical skills, focus on delivering value and our ability to have fun while being productive.  

About the Opportunity   

We are seeking a Senior Salesforce Business Analyst with deep expertise in analyzing business needs, documenting and optimizing business processes, gathering requirements, and translating them into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. The ideal candidate has significant hands-on experience with Salesforce configuration, declarative automation (Flows, Process Builder), and a strong understanding of Salesforce best practices, data modeling, and integration capabilities. 

This role involves partnering with business stakeholders, product owners, and technical teams to ensure requirements are clearly defined, prioritized, and implemented effectively. The Senior Business Analyst will play a key role throughout the project lifecycle—facilitating requirements gathering, documenting current and future state business processes, creating user stories and acceptance criteria, supporting user testing, developing change management plans and training to support solutions developed and ensuring solutions align with business goals. 

Reporting to the Staff Engineering Director, this individual will work in an agile environment and help drive adoption of Salesforce across the organization by aligning business processes with platform capabilities. 

In this role, you will:  

• Partner with business stakeholders to elicit, document, and prioritize requirements for Salesforce solutions 

• Translate business needs into functional specifications, user stories, and acceptance criteria 

• Configure and optimize Salesforce features, including Flows, Process Builder, validation rules, page layouts, and reports/dashboards 

• Support Sales Cloud, Service Cloud, and Experience Cloud enhancements that align with evolving program needs 

• Collaborate with developers, administrators, testers, and business stakeholders to ensure requirements are implemented correctly and meet user expectations 

• Develop business process documentation, workflow diagrams, and configuration guides 

• Conduct user acceptance testing (UAT), training, and change management activities to support adoption 

• Identify opportunities to improve efficiency, enhance user experience, and reduce manual processes through Salesforce capabilities