848707-BENEFITS PROGRAM SUPERVISOR/ANALYST-SES - 40034417

Requisition No: 848707 

Agency: Commerce

Working Title: 848707-BENEFITS PROGRAM SUPERVISOR/ANALYST-SES - 40034417

 Pay Plan: SES

Position Number: 40034417 

Salary:  41,561.57 

Posting Closing Date: 03/17/2025 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME / SES
POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position) 

Benefits Program Supervisor/Analyst-SES
OPEN COMPETITIVE

www.floridajobs.org/

 

Your Specific Responsibilities:

Supervisory employees are those who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors, in accordance with Section 110.205(2)(w), Florida Statutes.

 

The role of this position is to serve as the front-line supervisor of staff, providing administrative assistance to contact center managers with operation of the State of Florida Re-employment Assistance (RA) program contact center functions.

 

ADMINISTRATIVE: Ensures adherence to regulations, processes, and operating procedures of the Reemployment Assistance Program (RAP).  Ensures staff assist claimants in maintaining RA claims including benefit payment requests, fact-finding, and answering questions.  Monitors the staff’s daily assignments.  Reviews agent’s decisions regarding claimant’s concerns and verifies that appropriate actions were taken regarding RA determinations and/or issues.  Intervenes as necessary on issues that impact the claimant’s ability to access claim information housed in the Re-employment Assistance System (RAS).  Reviews investigation results regarding the RA Appeal Process and takes corrective action as needed.  Reviews decisions regarding adjudication issues and determinations and forwards for corrective action as needed.  Distributes and ensures daily assignments and work schedules developed by the Workforce Management Team are followed as well as maintaining timesheet compliance and accuracy.  Responsible for authorization of leave and attendance records.  Prepares position descriptions, performance appraisals, and procedural changes due to modifications in the work of the unit, the reemployment assistance law and department rules.  Assist in conducting interviews.

 

Required Knowledge, Skills, and Abilities:

 

• Strong organization, time management, and multi-tasking skill with a strong knowledge and understanding of program requirements and compliance restraints.
• Knowledge of the principles and practices of management and supervision.
• Knowledge of the methods of data collection and analysis.
• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Knowledge of basic public relations principles.
• Ability to effectively utilize Microsoft Office with strong knowledge in Outlook, Excel, and PowerPoint.
• Ability to manage a re-employment assistance program.