Customer Service, Assembly, Shipping & Receiving Manager

An exciting opportunity exists at Barnes for a Customer Service, Assembly, Shipping and Receiving Manager.  This role will be responsible for leading customer service, assembly and shipping and receiving.  This role involves effective communication, problem-solving, and a commitment to delivering high-quality service

Core Responsibilities: 

• Collaborate with Production Supervisor and HSE Manager to establish department goals and objectives.
• Responsible for Customer Service Team, Assembly Team of Non-Machined Parts (T3 cell, etc), and Warehouse team for Shipping and Receiving.
• Responsible for managing the internal logistics of inbound and outbound shipments.
• Responsible for prompt and efficient shipment of customers’ orders, and maintaining records
• Coordination of inventory controls with purchasing and physical inventory with division controller.
• Responsible for training of (new) employees on work and safety procedures or assign employees to experienced workers for training.
• Regularly review and update the skills matrix.
• Coach, and train employees in accordance with company policies and procedures.
• Share responsibility with Production Supervisor for continuous process improvement.
• Work with RG Supervisor for timely handling of returned goods and customer issues.
• Scheduling and efficient use of personnel to maintain efficiency.
• Serve as a resource for warehouse personnel on problem resolution, process questions, etc.
• Set example for safety and quality and ensure compliance in department work areas.
• Maintain all aspects of workplace organization by leading 6-S activities
• Responsible for compliance screenings, utilizing Amber Road, to ensure end use/end user. Supplies proper documentation for export. Supports Bureau of Statistics requests concerning U.S. Import and Export Price Indexes.
• Respond to electronic requests for customer and field personnel (phone, email)
• Process orders and closing opportunities in the ERP and CRM systems.
• Answer incoming calls regarding customer quotes/orders, product problems, service questions and general customer concerns.
• Process returns and / or issue credits.  Handle special customer requirements.
• Process PO requests/Invoices via specific portals, EDI
• Enter customer complaints/positive feedback into the customer feedback log.  Process any follow up, as necessary.
• Maintain files for customers, orders, returns, and electronic invoices.
• Process Accounts Receivables, as directed.
• Identify, implement, and sustain process improvements.
• Partner with planning, engineering, and operations for on-time deliveries, customer satisfaction and process improvement
• Other related duties and projects as assigned.
• In alignment with the Company Core Values and Code of Business Conduct, effectively working with stakeholders and peers to enhance the performance of the assembly, shipping and receiving team while promoting and embracing the “One Team, One Company, One Barnes” philosophy.

Qualifications: 

• 5 or more years of progressive warehouse experience in customer service and manufacturing or distribution and or assembly industry required
• Able to interact with customers, field sales, internal and distribution personnel.
• 2 or more years of experience leading cross functional teams
• 3 or more years of direct supervisory or management experience required.
• Experience with ERP systems.
• Knowledge and experience working in a quality system (such as IATF 16949) environment.

 

Education Requirements:                                              

• Bachelor’s degree in operations, Supply Chain or Engineering, preferred.
• Bachelor’s degree in a related field or equivalent experience required.