Chief Clerk III

Responsibilities:

·        Retrieve from DBL voicemail detailed messages for processors; provide status of disability claims and processing procedures to the members and their representatives

·        Prepare and submit daily attendance report to management

·        Create, update and maintain excel spreadsheets for staff daily Disability production sheets

·        Prepare and maintain Disability files inventory reports for items sent to storage; request files from storage as needed

·        Data enter disability claims information accurately and efficiently through DMS

·        Assess information received to determine appropriate logging and indexing

·        Research problems in eligibility system QNXT and V-3

·        Process, sort and distribute mail

·        Sort and distribute a high volume of claim files

·        Identify PFL claims received and direct them to the coordinators to forward to Amalgamated

·        Review DBL mailbox to ensure that all claims received are uploaded correctly into V3

·        Ensure accurate entry of these forms submitted from the ER Portal & DBL Module into

·        Prepare weekly and monthly production reports via Microsoft Excel

·        Communicate with members or employers via email or phone regarding DBL forms received

·        Review and research any inquiries received in the DBL mailbox to ensure we can address questions related to new claims submitted

·        Review and analyze member records in V3 for disability claims submitted by the employer and by the member into portal which uploads into DMS

·        Identify documents submitted by the member and employer and determine if information submitted is a duplicate or new claim

·        If the information received is determined to be a new claim, a new claim records is created under specific document types based on who submitted (ER = CLMFRM doc type, Member = MPDBCL)

·        Assist in the Life Department

·        Perform additional duties and projects as assigned by management

 Qualifications:

·        High School Diploma or GED required

·        Minimum of two (2) years clerical experience in a general office environment required

·        Basic knowledge of Microsoft Word and Excel preferred

·        Basic knowledge of Eligibility and Disability Systems (QNXT and V-3) preferred

·        Excellent keyboarding skills with a minimum of 6,000 KPH and 6% or less error rate preferred

·        Knowledge or familiarity with the Disability Claims system preferred