Key Account Mgr II Northwest Region (Rome)

 

Key Account Manager (Rome – Northwest Region) 

JOB LEVEL: E6 

ORGANIZATION/WORK LOCATION: Customer Service/Managed Accounts/Rome Distribution Area  

 

 

JOB SUMMARY 

Position Overview: The Key Account Manager II (KAM) at Georgia Power is a critical role responsible for delivering industry-leading customer experience and building broad, effective relationships with our largest, most complex, and politically influential customers.  The KAM ensures customer satisfaction and loyalty through proactive account management, maintains collaborative partnerships with internal stakeholders, and supports multi-product solutions. 

 

Key Responsibilities: 

• Customer Relationship Management: 
  • Establish and nurture strong, long-term relationships with key customers, including large multi-site enterprises, complex commercial and industrial facilities, and politically sensitive customers. 
  • Act as the primary point of contact, ensuring timely and effective communication and resolution of customer issues. 

• Internal Collaboration: 
  • Build and leverage partnerships with internal teams such as Power Delivery, Region External Affairs, Economic Development, Pricing and Rates, and Customer Solutions. 
  • Actively participate in the Region Council representing Managed Accounts. 

• Proactive Account Management: 
  • Conduct regular reviews of customer energy usage and make appropriate recommendations. 
  • Develop and provide solutions to customer needs, problems, and goals, ensuring complete customer satisfaction with Georgia Power’s services. 

• Customer Loyalty: 
  • Increase customer loyalty as measured by the Net Promoter Score (NPS). 
  • Be responsive to customers, provide timely resolutions, and grow customer trust in Georgia Power. 

• Storm Restoration: 
  • Support storm restoration activities by participating on the Damage Assessment Team (e.g. DAT Coordinator, TCMS Operator, Evaluator, Driver, Logistics) in the assigned area to ensure customer needs are met promptly. 

• Technical Expertise: 
  • Ability to perform iClear’s for transformer sizing and other technical assessments, as required. 
  • Ability to understand, explain and communicate the various rate options available to various commercial and industrial customers in the assigned portfolio. 

• Opportunity Identification: 
  • Identify and document opportunities to deliver solutions that meet customer goals in Oracle Sales Cloud. 

 

JOB EXPERIENCE/EDUCATION 

• Four-year degree (Engineering, Business, or other technical degree preferred) or comparable work experience required 

• Certified Energy Manager®, Certified Energy Auditor®, or other relevant technical/ energy industry certification(s) a plus 

• Minimum of two years of experience providing exceptional customer service and support to Data Centers, large governmental agencies, multi-site or complex industrial customers and/or other large commercial customers preferred 

• Familiar with Customer Resource Management tools such as Oracle Sales Cloud, SalesForce, Hubspot, or other leading CRM tool(s) 

 

KEY SKILLS 

• Relationship Building – expertly build, develop, and leverage broad and effective relationships at all levels, both internally and externally with customers, community stakeholders, and segment organizations. Excellent interpersonal and communication skills. 

• Customer Focus and Problem Solving – effectively engage the customer, possess a working knowledge of the customer’s needs and operation, leverage appropriate resolution channels, and effectively lead project teams to solve problems. 

• Digital Engagement – effectively leverage remote support tools including video conferencing, business focused texting, leveraging/creating video clips and other digital media, and engaging the customer in their preferred communication channel(s). 

• Solution Selling – effectively partner with Solutions partners to package a broad range of energy services, electro-technologies and other energy-related products and services. Proven success with long sales cycles and consultative sales in a team selling environment. Able to lead or support project teams to develop propos