Senior Manager – Security Operations & Managed Security Services (MSS)

What success looks like in this role:

About the Role

The individual in this role will be responsible for overseeing service quality and client delivery and will lead ongoing enhancements to Unisys Managed Security Services. Key areas of focus include Security Operations Centre (SOC) services, CTEM, and IAM, all from the India Global Delivery Centre (GDC). The role drives strategic engagement and underscores the critical importance of robust SOC operations, including but not limited to, shift management, people leadership across multiple tiers, performance tracking, and the integration of SOC automation and AI, with particular focus on the Microsoft security platform. Supports the definition of Cybersecurity strategy, policies, and protocols to ensure regulatory compliance, while overseeing the development and implementation of comprehensive security architecture and effective incident monitoring and mediation.

Key Responsibilities

Operational Leadership & Service Governance

• Lead end-to-end delivery of Managed Security Services across assigned global enterprise accounts.
• Lead SOC managers/leads and analysts across shifts and tiers (L1/L2/L3), including hiring, onboarding, coaching, and performance management.
• Ensure 24x7 coverage, effective shift handoffs, workload balancing, and surge capacity during major incidents.
• Drive a strong culture of accountability, quality, and continuous learning (certifications, tabletop exercises, threat hunting skill progression).
• Build succession plans and reduce key-person risk.
• Serve as senior escalation point for major incidents and executive-level service issues.
• Define, track, and continuously improve Delivery Centre performance metrics, including:
  • MTTD / MTTA / MTTR, detection-to-disposition time, containment time
  • SLA compliance (alert triage, escalation, reporting)
  • Case quality, false positive rates, tuning effectiveness
  • Coverage metrics (use-case coverage, log source onboarding, detection efficacy)
  • Customer satisfaction, client escalations, audit findings
  • Lead weekly/monthly operations reviews with dashboards, trends, root-cause analysis, and action plans.
• Lead automation and service optimization initiatives to improve efficiency and reduce manual effort and standardize service delivery
• Collaborate with global delivery centres, account teams, and clients to ensure service quality meets and exceeds expectations

Financial & Margin Accountability

• Own cost-to-serve performance and delivery margin alignment.
• Monitor staffing utilization, workforce planning, and cost structures.
• Identify and remediate margin erosion risks.
• Support financial forecasting, quarterly reviews, and true-up discussions.
• Partner with Finance and Account teams to prevent revenue leakage and ensure scope alignment.

Multi-Team Leadership

• Lead multiple managers across SOC operations, engineering, and service management.
• Define clear performance expectations and accountability frameworks.
• Build high-performance teams with strong ownership culture.
• Drive talent development and succession planning across critical MSS roles.
• Address performance gaps decisively and constructively.
• Ability to manage ambiguity and balance speed with rigor during high-severity incidents.

Client & Executive Engagement

• Serve as primary offshore delivery leader for assigned MSS accounts.
• Participate in governance forums and executive service reviews.
• Communicate operational risks, remediation plans, and financial implications with clarity.
• Strengthen client confidence through structured delivery discipline.

Growth & Solution Enablement

• Partner with Account and Pre-Sales teams to shape MSS and security transformation opportunities.
• Validate operational feasibility of proposed solutions prior to deal closure.
• Support structured transitions from solution design to steady-state operations.
• Contribute delivery insights into pricing, scope validation, and margin planning.

#LI-SM2

You will be successful in this role if you have:

• 10+ years in cybersecurity operations or managed security services.
• 3–5+ years leading multi-team, 24x7 SOC or MSS environments.
• Demonstrated experience managing enterprise-scale global accounts.
• Experience operating within offshore/global delivery models.
• Proven track record improving operational efficiency or margin performance.
• Incident response operations and command leadership.
• Vulnerability management lifecycle and risk-b