Protective Services Officer (3PM - 11PM)

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking Protective Services Officers to join our team and support our mission of creating a safe and secure environment for associates, visitors, and facilities.

This role is a 2nd shift position, working 3:00 PM to 11:00 PM, with two consecutive days off during the week. The position offers a 10% shift differential.

If you are dependable, professional, and passionate about safety, this is an opportunity to make a meaningful impact while building your career with a trusted organization.

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Job Description Summary

Providing a safe, secure environment for our workforce and visitors is essential at Nationwide. Our Armed Protective Services Officers patrol and respond to incidents in Nationwide owned buildings and surrounding campuses. Our Protective Services Officers assist associates with Protective Services and safety-related issues. If you are safety focused, an effective communicator, detail oriented and ready to serve and protect our associates and the public, we want to know more about you!

As an Armed Protective Services Officer, you will contribute to the secure and safe environment at Nationwide. You will conduct armed patrols of the facilities and report and/or take action to correct or prevent violations of the company protective services policy. We’ll count on you to proactively investigate crimes and unusual, suspicious, or dangerous incidents and resolve these situations. Should the need arise, you’ll execute life safety procedures to protect the lives of associates in various emergency situations.

Job Description

Key Responsibilities: 

• Responds to emergency situations, e.g., issues of workplace violence, violent offenders, associates stranded in elevators, accidents, fires, medical emergencies, crimes in progress, alarm notifications, etc. Assists with emergency procedures and may direct public safety officials.

• Patrols buildings and campuses on foot, bike, or car to provide physical protective services and safety protection for associates, customers, the public, and property, providing a very high level of customer contact; Responds immediately to radio calls to investigate alarms and emergency situations. May approach suspicious persons, respond to crimes in progress or be involved in other life threatening or dangerous situations.

• Writes initial loss/stolen or incident reports for claims of loss or situations within the facilities. Conducts follow-up investigations including reviewing documents, video, talking with suspects and victims, etc. Assists management with investigation of these situations. Testifies in court, prepares reports for court, and preserves evidence as needed.

• Intervenes in situations that pose imminent risk of harm to associates, customers, the public, or property; this may take the form of investigation, reporting, electronic system intervention, physical altercation, or force, including deadly force, possibly using a firearm and/or taser, if necessary.

• Enforces company protective services and life safety policies.

• Provides associate escorts to and from facilities.

• Assists with on-the-job training of new Protective Service Officer (PSO) associates at all locations. Will provide protective services awareness and new hire protective services training to the associate population.

May perform other responsibilities as assigned. 

Reporting Relationships: Reports to Supervisor, Armed Protective Services.  This is an individual contributor role.

Typical Skills and Experiences: 

Education: High school degree required. Bachelor or technical school degree is preferred.

Experience: Typically, one - three years of related Protective Services experience, law enforcement or military experience desired.

License/Certification/Designation: Must meet all required training standards and maintain annual firearm licensure and/or taser qualifications required to carry a firearm for a given state: May be required to obtain a concealed carry permit depending upon assignment. Must successfully pass a criminal background c