Logistics Transportation Operation Sr. Manager (EM6844)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

 As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

 As the Logistics Transportation Operation Sr. Manager, you will be responsible for driving innovation and continuous improvement within our logistics 3 PL transportation operations. Your primary focus will be identifying and developing new processes and technologies that enhance efficiency, reduce costs, and optimize performance across our supply chain.

 In this role, you will collaborate closely with cross-functional teams from different departments, including procurement, manufacturing, and customer service, to ensure alignment and effective execution of projects. You will also be responsible for staying up-to-date with the latest industry trends and emerging technologies, and leveraging this knowledge to inform and guide your strategy.

 To succeed in this role, you should have a deep understanding in the logistics 3PL transportation operations and processes in the home appliance, technology, and electronics device industries, as well as a proven track record of successfully implementing process improvements and cost reduction initiatives. You should also possess excellent communication and collaboration skills, as well as the ability to think critically and solve complex problems.

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Key Responsibilities:

• Proven experience communicating and working cross-functionally with multiple divisions (customer service, transportation, warehousing, returns, etc.) to align on goals and meet or exceed customer expectations.
• Demonstrated knowledge in managing Transportation Management Systems (TMS), and experience in the design and implementation of new systems to enhance operational effectiveness.
• Ability to generate and present dynamic reporting for key performance indicators (KPIs), metrics, and continuous performance tracking.
• Strong analytical skills to identify and implement process improvements while maintaining attention to detail and quality standards.
• Proven experience in managing internal and external systems to support the execution of daily, weekly, and monthly tasks, ensuring smooth logistics operations.
• Capable of managing multiple projects simultaneously, maintaining organization and prioritization in a fast-paced environment.
• Hands-on experience working directly with 3PL providers to proactively address and resolve customer complaints, delivery issues, and escalations.
• Strong documentation and data collection skills to support inter-departmental activities and maintain accuracy in records.
• Ability to make data-driven decisions based on cost analysis, service benchmarks, and performance trends to optimize operations and drive strategic initiatives.
• Responsible for preparing and analyzing reports on international and domestic transportation expenses, maintaining cost tracking through web-based reporting, and acting as a subject matter expert for Access database processes.
• Participate in special projects as required by management, focusing on cost studies, efficiency improvements, and logistics innovation.
• Retrieve and analyze data from various sources (Access, Amos data warehouse, etc.) for special projects, management reporting, and process enhancement initiatives.
• Administer monthly cost analysis processes for management review, providing comprehensive insights into transportation costs and trends.
• Provide ad hoc reports, cost studies, and analysis as needed, ensuring accuracy and clarity for decision-making.
• Maintain and update transportation databases to analyze inbound and outbound freight expenses effectively.
• Conduct regular audits of third-party freight payment data to ensure accuracy and compliance with financial policies.
• Prepare weekly and monthly summaries of freight costs versus sales, presenting key insights and recommendations for review.
• Collaborate with the freight auditor to identify and recommend potential cost s